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Staff does a great job of caring of patients. Very friendly both in person and on the phone.

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Candi DiMarzio

The PT was great. A few of the nurses were rude. I called one night to have the nurse check on my dad’s (Jack Michaux) foot and he never did. The doctor stopped by on the day my father was brought in to introduce himself. He was supposed to see him the following Thursday and never showed up. He wrote in my dad’s chart that he saw him and talked with the family. He never stepped foot in my dad’s room except the first day when he said hi. It makes me angry that he would blatantly lie and put it in my dad’s chart. I’m sure he submitted the fee he charges for doing nothing and I’m sure it happens with the other Patients as well. My father was there for 11 days and never had one visit with a doctor. I had asked 3 times if a podiatrist could come and cut my dad’s toenails. He had gone into septic shock and I was afraid he would get an infection if we didn’t have his toenails cut. They were very long. We also had to ask them to shower my father. He had a pic line in for a while but had it removed and still didn’t get a shower until we asked. The refrigerator in my dad’s room was freezing food. We had to throw away a good bit of stuff. I had to ask FOUR times if they could have it fixed or bring him another one. I said that I would take it from another room so he could have one that worked. Finally they brought in another one. The first day he got to Carriage Inn I asked the aide if I could get him some ice water. I told her that I hated to bother them every time. She took me to show me where it was at along with the ice. We got our own up until 3 or 4 days before he left. My sister and I came in one day and the door was shut with a sign on it saying Employees only. My younger sister walked to the nurses station to ask for water and caught the 2 nurses talking about her. The aides were great and all but 2 nurses were very nice. They acted like we were bothering them when we had a question. I’m sure the staff was glad to see us go. We were there everyday with my dad. He’s 91 years old. Sadly you have to be an advocate to get good care. On the day of his last PT the therapist came in 2 different times to get my dad and he still wasn’t dressed. My sister and I finally dressed him ourselves and took him into the bathroom so he could brush his teeth and comb his hair before he went to PT. Either the aide or the nurse would put my dad in a wheelchair and leave him there for sometimes 2 hours. He either laid in his bed or sat in a wheelchair. When we had our meeting with the Social Worker I asked if we could get a recliner for his room. If it wasn’t for us asking he would have never gotten one in his room. You can’t leave a person that’s 91 years old in a wheelchair for hours. That’s not good care.

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Tommy

Very disappointed in the care my mother received. She was recovering from an ankle surgery, and couldn’t stay at home on her own. She was fine otherwise. She was treated like she was in a incapacitate State. The bed was uncomfortable for her. She tried to purchase a mattress topper from Amazon, and they wouldn’t let her. A physical therapist tried to get her to wear a dirty sock, which is beyond disgusting. I’d assume they do that for everyone. A nurse was going through my mother’s stuff in the middle of the night and my mom (who as I mentioned before is NOT in a geriatric state) caught her. So my mother had to sleep with her Valuables close. Absolutely ridiculous. They also tried to cancel her doctor’s appointment and extend her stay. They have no right to do that. She said the majority of the staff (except for a select few. She was vocal on if she had a good staff member for the day or not.) was incredibly rude and talked down to her. My mother is intelligent and again, NOT in a geriatric state. I understand that many patients might be. However, as a healthcare worker you have to be adaptable quickly. That didn’t happen. The food was also terrible. So in summary I Would NOT recommend.

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Cynthia siegman

My brother was at the facility after a hospital stay. The staff were really friendly and professional and they gave my brother excellent care. His room was roomy and clean. The whole facility seemed to be very well maintained. A special thank you to Vicky, the social worker. She was amazing!

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Mary Grimes

We had a very positive experience at the Carriage Inn of Steubenville recently . My husband stayed there approximately 4 weeks on the TCU following orthopedic surgery. The admissions coordinator was very helpful and kind. The nursing staff was very knowledgeable and approachable addressing any concerns we had. The Medical director did a great job guiding us through this journey and taking time address any concerns. My husband received both Occupational and Physical therapy during his stay. The therapy gym was clean and had up to date equipment. The therapy team did a great job helping my husband work towards and meeting his goals. They were very professional and empathetic. The therapy Manager was available and helpful with any questions. Dietary department was very helpful also, and the activity department very friendly. My husbands private room was very spacious, accommodating, clean and quiet. The private balcony was a plus. Housekeeping did a great job of keeping the room and hallway clean and free of any odors. During a time like this it requires much patience, kindness, empathy and professionalism. The Carriage Inn went above and beyond our expectations. Definitely recommended.