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Sherri Willhauck

Everyone has been really great. My step father can be extremely hard headed and the staff have been awesome dealing with him and finding solutions to accommodate him. Thank you all very much.

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D E Roesler

I've been visiting my sister for the past 3 months. She is being well taken care of and I'm extremely pleased with the staff, nurses and everyone, including other patients. Great job!!

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sharon williams

A family member was discharged after undergoing post surgery rehab at this facilty. The discharge directives clearly stated that the several medications patient was taking would be forwarded to CVS for a 30 day supply. Pharmacy said they never received the orders. Swanton Valley said the did send them We were bounced back and forth all day between Pharmacy and Swanton Valley with no resolution. Finally around 6:00 pm, 7 hours after discharge, Swanton Valley informed us that we had to come back to Swanton Valley to pick up whatever medications they still had that he had not used. Had they done proper planning for his discharge, they should have given us those medications at the time of discharge. I was handed a plastic bag with several blister packs of meds. Among them were six syringes to be self injected by patient. No instructions or training had been given to patient on how to do this. This is medical negligence. The anxiety and stress resulting from this haphazard discharge could have been avoided if someone had taken the time to properly plan this discharge.

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Angel Fitch

My mother had sepsis shock and was in ICU for weeks, by the time she came out of it she couldn't walk. She went to Swanton Valley to heal up and gain strength back from her previous surgery and the sepsis shock that followed. While there she was treated poorly, it would take hours for her to get the water or Tylenol she asked for. She would ask for new bedding because hers was soiled and it would take all day to be changed. They had no colostomy bags in house, so she wasn't allowed to get up in the event it broke, which it ended up doing. The worst part of the entire experience is they sent her home, she lives alone, much earlier than when she was ready. Aside from that her discharge plan was to have home health there 4 times a week and physical therapy 3 times a week. She went home on Sunday, today is now Friday and no one has been there to see her. When my mother called home health Monday she found out she in fact wasn't even a client of who the nursing home told her she'd be using. They didn't set any of the things up that they were supposed to. The nurse was supposed to be there on Monday to get her life alert set up and get physical therapy set up and it's been 5 days and we are still waiting on a call back on who accepts her insurance. They will not take care of you there, and they won't take the proper steps to follow their own discharge plan when they send you home. My mother has fallen 3 times since being home with no help whatsoever like the nursing home assured me she would have.

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Sarah Gregory

The decision to place my family member in a facility was a difficult one, but we have been so pleased with the care she has received at Swanton Valley. Her favorite aides, Mackenzie and Amy, who she calls her friends, greet her with hugs each morning. Mackenzie even sat with her, as a companion, looking through family pictures to calm her during a particularly difficult morning. Once, when she had a change in condition requiring a trip to the ER, a wonderful nurse named Moe rode with her in the ambulance so she wouldn't be afraid, and stayed with her until our family arrived and was able to be with her. Though we had hoped we'd never have to seek long term care placement, we take comfort in knowing that she is being treated like family and we're grateful to the staff at Swanton Valley.