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Deirdre Brown

Springmeade/Otterbein was the worst facility for our mother. We removed her two weeks ago due to the poor care she was receiving. She has dementia, and due to the lack of care she had an acute UTI and bladder infection that had not been treated. This caused her to be very confused. The head nurse and the administrator wanted to give our mother meds in their words…that would improve her behavior. Most of the staff didn’t seem to know anything about dementia, which was surprising and appalling. The head nurse mentioned to me after the facility was infected with COVID, “We consider Covid a cold.”She was adamant and unprofessional about her views. Two weeks prior to removing my mother from the facility the doctors took my mother off of her blood pressure meds for two days. Per the nurse, they felt she didn’t need it anymore. After years of being on this medication the doctor at the facility ordered our mother’s medication be stopped. After two days they had to resuscitate her. We believe they had very specific reasons for their actions. Since removing our mother from Springmeade, she’s been in the hospital being treated for an acute infection. There’s so much more I could say. If you love your family members, do not take them to Springmeade-Otterbein.

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Arthur Smith

I have been a resident here for a year and a half and I have received excellent care from the staff, my doctors, and the food is great too! Therapy has been amazing and the grounds are beautifully well kept.

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Sky Asbury

I would give this zero stars if it was possible. My grandma and grandpa were treated so awful. My grandma was told to just wet her pants instead of being taken to the bathroom. My grandpa developed a 7cm sore on his bottom, and that doesn’t just happen in a day. The nurses were rude. It would be hard to believe there is a worse place for your loved ones. Don’t bring them here.

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Karen Morris

If it were possible I would give less than a 1 star rating. I entrusted my 95 year old mom to these people and it was the worst decision of my life. She was in the skilled area for 30 days until I walked in and had her removed to the hospital where she stayed for 6 days. She was diagnosed at the hospital with c-diff and the infectious disease dr said she had it for weeks! There is not enough staff and many of the ones there are completely indifferent and have no compassion for the people in their care. Even the management have no interest in being a real health care facility. They are an absolute disgrace to the health care industry. I thought since premier health was behind it the facility would be top notch. Couldn't be farther from the truth. Do Not take your loved ones here! Do not make the mistake I did. I wish I had known because I wonder how my mom's welfare would have been today if she had gotten the care she deserved. Read the other ratings. This treatment was not an anomaly. It is their way. Stay away!

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Morgan Byers

Negligence on top of negligence! THIS PLACE IS A DEATH TRAP. A very close relative of mine was transferred here after contracting pneumonia and being in ICU and on a ventilator. She’s weak and came here for help. There is no help to be given. The nurses walk past the green call lights and stand in the hallways and gossip. My relative has to sit in bed for an hour when she urgently has to use the restroom (I witnessed it and it’s heart breaking). The nurse took so long after I interrupted their gossip circle in the hallway and said she would be there when she could. I got the bed pan, I shifted her in bed, I emptied the bed pan, and I cleaned the bed pan. The nurse took an hour and 2 minutes to come into the room, once the situation was handled. She had no idea of her health history and no idea how weak she is.