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Judy Hansen

Your name change does nothing to erase my memory from 25 years ago. Darlington House then owned by a group out of Cleveland was sued by my family. Our mother was there less than 24 hours before she went missing. She was in a wheelchair with no identification of any kind, she wheeled herself out the front door. A good Samaritan found her 3 blocks away from Darlington. She was unable to speak, so he called 911. They came and took her to Toledo Hospital. My sister and I were waiting for her at Flower Hospital to arrive by transport for a test. When she didn't arrive I checked my home phone answering machine. A message was left saying, "your mother wasn't feeling well so we had her taken to Toledo Hospital. She died 6 days later. We sued Darlington, they settled out of court with us but wouldn't admit any wrong doing, they also put a gag order on us about the amount. The money never mattered, I wanted them to admit their errors. I never wanted another family to go through the nightmare we experienced. I vowed to tell this story until my dieing day in memory of Ida Rosenberg

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Christian

Excellent surroundings. The floors are immaculate, the sheets have just been cleaned, and the staff is really kind. Everything feels well-maintained. Get your family member a spot here right now if you adore them!

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Lexi Leslie

Anyone who leaves a good review of this place obviously hasn't waked inside of it. It is the most dreary, disgusting, and lonely place I've ever stepped foot in...AND I WAS ONLY VISITING. I can't imagine receiving care here. My loved one was miserable. We couldn't get them out of their fast enough.

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Jennifer Evans

Since new leadership took over in May, Park Terrace has become cleaner, better organized, and more focused on quality care than ever before. We’ve added stronger housekeeping protocols, better staff training, and a leadership team that responds quickly to concerns. The facility looks and feels completely different today—residents and families can truly see the positive changes!

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Lillian Tharp

Family member was transferred here on 9/10/25. I was promised that my family member would have a clean private room (not the case). The room was anything but clean. The walls and floors were filthy and sticky. Remote control was covered in grime, air conditioning did NOT work, Ventilator my family member needs 24/7 was NOT working upon arrival so they had to bring in a secondary. Not sure why that was not checked before hand. Staff was unsure what to do upon arrival I kept telling everyone to read his chart from the hospital. Staff did not know how to hook up feeding tube. It took three times and three people to find out why it beeping and not flowing correctly. It took a total of 6 hours from requesting feeding tube to placement. Not to mention my family member is diabetic and they did not realize or check his vitals and blood sugar until I requested 6 hours into his stay. Spoke to the management and she seemed to be reading off a script. Clearly this place is not trying to move into the right direction since new ownership/management due all of the issues I experienced on the first day. Management explained that if anything else comes up please let them know. I stated if I were to reach out I would want this to be confidential to protect my family member from harm from staff if they were to feel angry/emotionally unstable instead of taking accountability. Management ensured that it would be absolutely confidential for the safety of my family. Not even 2 minutes past, On my way back from the management office I was approached by a staff member about the cleaning and he asked what was the problem and what needed cleaned. I told him I already cleaned the room for 2 hours with my cleaning supplies I purchased after arrival and that I had already spoke to management about the issue. He stated the room would be cleaned next time and that I did a great job cleaning. Not to mention the management office had black mold growing that didn’t seem alarming to them due to the oblivious location. (Total eye sore and major health concern). I usually don’t make reviews but just wanted to share to those who have family/friends who need 24/7 care or who are out of state. This place is definitely a work in progress. They are owned and managed by people who are out of state and don’t have eyes on the property. The whole experience after one day has been very unsettling, extremely exhausting and annoyingly stressful. I will continue to pray for the staff and provide reviews and suggestions to management to better improve their facility and investment. I hope this review will be useful for the next person who is searching for a location. Again, sharing my experience and my opinions. God bless!