Vancrest-Upper Valley is a Medicare-certified nursing home located in TROY, OH. CMS overall rating: 4 out of 5 stars. Google rating: 3.4 out of 5 from 25 reviews. Accepts both Medicare and Medicaid.

Vancrest-Upper Valley

troy, OHMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: Non profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

3232 NORTH COUNTY ROAD 25A

TROY, OH

Miami County

Service Area

This nursing home is located in Miami County and serves residents in the OH area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

Health Inspection RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Staffing RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

VANCREST HEALTH CARE CENTERS

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.49 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.92 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 30.0% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 38.2% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

3.4
25 reviews
Jennifer Fogt

Jennifer Fogt

This place is awful.. my father in law light was on for 20 min before he was checked on and the food let’s not even get me started… this poor man didn want to eat and once I saw a plate that they brought him… totally get it… if you have a loved one please look elsewhere where

Verified Google review
Donna Bare

Donna Bare

Loved waa there until she passed . Couldn't have asked for better care .She was treated like family .The staff went above and beyond .An amazing care facility .

Verified Google review
Jaime Brown

Jaime Brown

I can not say enough about how amazing the staff at Koester Pavilion is. They put the patients needs first, they work together to make sure the best possible outcome is achieved. They communicate openly, professionally, and are patient centered and focused driven. Great team!! Great atmosphere!!

Verified Google review
mike haer

mike haer

Absolutely horrible facility that would have let our mother die if we wouldn't have demanded she be transported to the hospital. The day we demanded her go to hospital, the staff wanted to discuss hospice care. My mother is now thriving in another facility and will come back home soon. When we finally demanded to see the chart, the last day my mom was in their facility they hadn't fed her or given her liquids in days. This place is absolutely awful

Verified Google review
Jeromy J

Jeromy J

Place is a joke do not send your loved ones here for care. All it takes is for your loved one staying there to say they don't want to be there any more and they will send them out the front door to sit in the rain, and not even set up a mode of transportation for them before hand. My father was physically unable to take care of himself and they shipped him right out the door into the rain without even contacting a family member.

Verified Google review

Reviews from Google Places for Vancrest-Upper Valley. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.