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Dawn

This facility was by far the worst of the worst. My mother was admitted for wound care and physical therapy. Despite this, she was not seen by the wound care physician until one week after she was admitted. I had to personally contact a “supervisor” to ask why she had not been evaluated and was only receiving first aid treatment. I was assured she would be seen that day however, the physician was in fact leaving the facility without having seen my mother at all. Thankfully, my brother happened to be present and stopped the doctor as she was leaving the facility; otherwise, she would not have been seen at all. In addition to this, communication with the facility has been extremely problematic. When I call, I am unable to reach anyone directly or leave voicemails. This has made it nearly impossible to advocate for my mother or address urgent concerns. There have also been serious safety issues. On one occasion, she pressed the call button requesting to use the restroom and was left unattended for two hours. After she continued to receive no response, I had no choice but to call the local police non-emergency line to request a wellness check. Only after police arrived did staff respond. This is deeply concerning and presents a significant risk to patient safety and dignity. Another example was my mother was to receive IV fluids for dehydration. However, the nurse inserted the needle into her abdomen rather than a proper IV site. The fluids immediately began leaking onto her bed. Despite this, staff changed the bedding and did not remove or properly address the misplaced line. The nurse then instructed her to lie flat one her back for 10 hours and was not allowed to move. This instruction was neither appropriate nor medically justified and caused her significant discomfort and distress. The handling of this situation was unprofessional and did not meet acceptable standards of care. Furthermore, my mother was verbally yelled at by an aide (Rhoda) after we had to complain about a strong urine odor coming from a room across the hall, which was so overpowering that it permeated her own room. Rather than addressing the sanitation issue, she responded by speaking to her disrespectfully. Regarding the wound care, despite clear orders for treatment every two days, this care was not provided consistently. I had to repeatedly escalate concerns and “hold their feet to the fire” before staff finally addressed her wound. Delayed care places my mother at serious risk of further complications. My mother did receive exceptional care and support from her social worker, Shamia. She was compassionate, and proactive in advocating my mother’s needs. Shamia took the time to communicate clearly, address concerns promptly, and ensure my mother felt supported and respected throughout her care. Her professionalism and dedication made a meaningful and positive difference. The overall environment at this facility reflects a lack of care, accountability, professionalism , and basic respect for patients. The repeated failures in medical care, responsiveness, communication, and staff conduct have caused my family extreme concern and distress. Based on this experience, I would not recommend Twinsburg Post Acute to anyone under any circumstances.

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Venita Brown

I would like to thank Shamia Jones (Social Worker) for doing a great job and keeping inform with everything regarding my Mom. She stayed on top of things, like giving me a list of different Nursing Facilities, my Mom Health needs. Just being a good listener, and compassionate. Thank you, Shamia

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Katie Ridenour

I’m grateful for the care my loved one received here. The staff was compassionate, and communication was great. The front desk was always welcoming and kind to my family.

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Laura Lyons

I seldom leave reviews, especially negative ones. Picked this place for rehab and location. Overall, communication was poor and/or inconsisent which was very frustrating. I requested a psychological evaluation for my 89 year old father which, I was told, could only occur on a Tuesday or Thursday when the psychiatrist visited the facility, and I did express to the staff that I wanted to know when the evaluation was scheduled because I wanted to be there. Without my knowledge, someone came in a Wednesday and my father wouldn't talk to them because he probably felt ambushed. Blood was drawn by an outside company at 3am which was absurd and also verified and documented. My father's sodium level results were given to me incorrectly by a difference of 10 points by a nurse almost 2 days after the blood draw! Most of the food is inedible. It seems like there's a lack of staff and many of them have a really bad attitude. Front desk personnel were cordial, although most of the time, no one answered the phone day and night, which required multiple calls. There were 2 trips to the ER which required a private pay ambulance because this facility normally transports to urgent care vs Ahuja because Twinsburg to Ahuja it was too far which was riduculous because my father lived in Twinsburg for years and never had an issue with transport to Ahuja Hospital in the recent past Care was extremely inconsistent and excuses were plentiful, although they did provide physical therapy. Most of the furniture is in very poor condition. Closet space was adequate. Would not recommend this facility, which has changed hands several times.

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Marcy Ellen Reese

I highly recommend Twinsburg Post-Acute! My 98 year old father was there for rehab for 2 months. I was there with him 95 percent of the time, so I feel my review holds weight. The facility is clean. The skilled rooms are spacious. The nursing staffing is excellent. My favorites include:Brittany,Tavia,Beauty,Darlene,Jeanette,Tierra,Kierra and Rae. There were agency nurses at night, but they were good as well. The STNA staff were also very good and attentive. The occupational and physical therapy staff were Outstanding! They got my father back to his baseline Nurse Green was also Outstanding. She managed my father's health issues with compassion. I felt that she really cares about the well-being of all of her patients. Now the negative The food service is not good. My father had food items that would trigger choking. These food items were clearing listed under his profile. When the manager ,Maurice was present, the food selection was in compliance. When Maurice wasn't working, my father was given foods from the ' Do not serve" list. I give food service a low rating because the Registered Dietitian, Brian never followed the father's weight changes and food complaints. He also wasn't familiar with oncology food supplements. I highly recommend Twinsburg Post-Acute for rehab. The facility allows 24 hour visitation which is important if your loved one can't communicate clearly. Director of Nursing, Kourtney is very nice. I didn't have much interaction with her because her nursing staff was responsive and didn't need her permission to make changes. My father has been a resident of many rehab facilities. Twinsburg Post-Acute is the best by far. I loved the intimacy of the small population and OUTSTANDING STAFF If food is not really important to you, please give this rehab a try.