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Marny Fannin

I had an excellent experience with this skilled nursing facility. The nursing staff was attentive, patient, and consistently communicated updates about our client's care. Therapists worked closely with him and we saw real improvement week after week. The building was clean, meals were appropriate for dietary needs, and the administration was easy to work with. Stephanie is a dream to work with out in the field. She is knowledgeable and efficient. Patricia is a compassionate and professional Administrator. Kristi and Maryssa, who coordinate discharge planning, are patient, kind and thorough. Overall, very positive experience with Kingston.

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Kelly Dillon

My husband's grandma was at Kingston of Vermilion for physical therapy after breaking her leg. She loved the therapy team, especially Rosa! The staff took great care of her and she's even gone back for outpatient therapy after discharging home!

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Lisa Lawrence

My Aunt, who has dementia, lives in Kingston. She was brought there in August of 2024 after suffering a stroke. Since she has been there, they have lost all of the clothes her daughter brought to the facility except a pair of pants, two pair of socks, and a shirt. I bought her new clothes and some of those ended up missing as well. I complained about her clothes constantly ending up lost, and no one could give me a reasonable explanation of how or why. I would take my Aunt out on Sundays to dinner after I asked the facility if it was okay. One day I came to pick her up and her bottom dentures were missing. They were searched for when I complained about it, but were never found. Another time I came to visit, one of her hearing aids were gone. A nurse aid and I looked everywhere in her room, it was never found. Of course I complained about it. Another time I came to visit, I found my Aunt sitting in her wheelchair soaked in urine up to her belly. She reeked of old urine and feces, like she hadn't been changed all day. The last time I came to pick her up for Sunday dinner, the molded ear piece that is supposed to keep her remaining hearing aid in her ear was broke off. When I complained of it, the nurse lied to me saying it was always like that. I told her she was lying because I was with my Aunt when she bought her hearing aids and I was the one who took care of her for two and half years before she suffered her stroke. A few days later the facility called me stating that I am no longer permitted in the building to visit my Aunt. They made sure to keep me out by calling my Aunt's daughter, who is her POA, and complaining to her. They told her I was "causing trouble and yelling and arguing with staff," which I never did. I complained, yes, but never raised my voice and was always civil. If you love or care about your loved one, I highly recommend that you do NOT take them to this facility. The upper staff only care about their reputation. They will not safeguard your loved one's personal items and personal hygiene is not a priority.

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Maxine

Mother is in long term care at Kingston. She is very well taken care of. The nurse on duty is very attentive as well as the nurse’s aid. She is always showered, given her meals on time and seen from all staff daily and evening. There are activities, pet therapy and outdoor activities we love.

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Victoria Lawson

My family member is currently a client at Kingston. In the brief time he’s been in their secured care, he missed a biopsy appointment because a team member disregarded the “no breakfast” orders. He was misdiagnosed with a non-curable STD, has not been given his daily antibiotic which is essential and required every day for life. While we still do not have the results of the investigations for these failures, they choose to prioritize pressing for financial commitments.