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Pat Hilt

Too many things happened during my MIL stay in the facility (7 months) that I would strongly recommend not putting a loved one in there. Services (therapy) were implemented without contacting my husband (POA) and then billed him. They removed it because by law that should have been approved by him. They removed his mom from the facility and took her to a dermatologist visit where they did a biopsy of her arm. We found out only because the dermatologist sent him an invoice. A phone call to the dermatologist revealed surgery was scheduled to remove the spot on her arm (basal cell carcinoma). Still not notified. I spoke with Gretchen (Head person of the facility) and her reply to why my husband wasn't notified, "All I can say is, I'm sorry, I'm human and humans make mistakes." Ok then. I went to visit in early December (we live in Florida) and was told my MIL wasn't signed up for the family holiday meal. I asked when it was being held and was informed it was that afternoon. I went to find out who did the contacting. Three people were assigned a groups of names and phone numbers. We were never called, but was told by the Social Worker, "Everyone was called." Everyone but us. I could have gone, but I had already booked and paid for a hotel room for that evening. When I addressed that with the director, I was told I intimidated the staff and 4 people came in crying to her that day saying I yelled at them. It could have been more, but I didn't have a chance. There's more, but I hit on the things that should not have happened.

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Lorna Oliver

My great uncle was at this facility and the nurses and aides were great the Transportation Scheduler DeAra is amazing she is always on top of appointments and she would sit with him at all of his appointments my family was grateful to have her!!

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Audryana Pounds

I had the pleasure of meeting your transportation coordinator DeAra Turner at the Hollywood casino and she was beautifully spoken and was she is very good with the patients! I thought it was so cool that the facility has trips like this for our elderly and she’s very good representation of the laurels

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MicheleWith1L

Some great aids and nurses here. Gayle, Sheila were great they were always willing and able to care for me without hesitation. I never had to ask twice. Molly in PT was great as well. There was several other nurses and aids that were great but names escape me. I did have a couple bad experiences but I’m not going to let that ruin all the good they do.

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Brittany Brittany

The staff here is a hardworking team! They seem to be genuinely kind and caring. It’s very clean and inviting. The smoking area is peaceful and I’m so happy my grandpa can go out there as often as he likes throughout the day. It’s really relieving to know he’s in good hands as I live 5 hours away and can’t visit him often. The only complaint I’ve heard so far is about the food…but thank you guys so much for all you do!!!