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Ken Goodin

Do not put your loved ones here. They’ll just sit them in a room all day barely have enough aides to do anything. Not to mention they’ll steal their check. My dad’s been out of their facility for days and they took his entire check AFTER he left. Was there for an entire year for rehab and he just got worse. Feel bad I didn’t believe him but he’s somewhere better now.

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Shannon

I am 41 years old so when I first came here I was in shock and sad about being here but patty Debbie and Marty welcomed me with such kindness and understanding of my complicated situation. Bella was my nurse on my first day and Rachel was my aid they both were amazing with me. I have been here over a week and now I feel like they are my second family. This place really cares about their residents and they treat you like a person not a number. Anna was also so very kind with me when I broke down with her sharing with me some of what she went through and it gave me the courage to keep fighting. Monica the nurse is also one of the kindest doctors I ever met. She has gone above and beyond for me and Kingston the charge nurse has walked me through some of my hardest days. This place has found things wrong with me that the hospital just over looked so to me they are what is saving my life. Thank you life care for all you do.

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Darla Baumbick

Since our family began the journey of finding quality care for my 96 year old father, needless to say it has been an eye opening experience. Unfortunately, in April of 2024, my dad fell and broke his hip which required surgery. Our family was then required to find a skilled nursing facility for his recovery. Not only did he need attention for his broken hip, but also with dementia, congestive heart failure, and Parkinson’s. To make a long story short. The first facility was a nightmare and he ended back in the ER after four days. The second facility had better care, staff and therapy. However, it did not work out because we were given misinformation numerous times. Life Care Center of Westlake had not been on our radar however, once we met with admissions we were very impressed with what they had to offer our dad. Fast forward……. the care he is receiving is top notch. The professionals and aides are so attentive, respectful, and caring. The therapy crew has done wonders regarding his issues and needs. The dinning staff always prepares appetizing meals and honors requests. The activities provided to the residents are well planned and engaging. All the employees of Life Care Center of Westlake are patient, kind and knowledgeable of my dad’s needs Our questions/concerns are always answered promptly and honestly. So, if you are looking for quality care for your loved one, I highly recommend the Life Care Center if Westlake facility.

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Ellen Weiss

My mother has been a patient in the memory unit for 2 years. Many of the aides and some of the nurses have been excellent. Administration however has been terrible! There is never enough staff, good staff is let go and they retain staff they shouldn't. Repeated concerns have been brought to their attention with little resolution. The facility itself is in poor repair, and cleanliness is questionable. The memory unit does not have enough livable space for patients to enjoy a satisfactory quality of life. The food has been acceptable, even good at times. However, it is not always served in a timely manner, leaving residents sitting and waiting for long periods of time. The cost of the care is not commensurate with the quality of care or condition of the facility. I would not recommend this facility for your memory impaired loved one. I can't speak to the other units in the facility, only to say that the entire building is in poor shape. Carpeting is in need of replacement as are many of the chairs, and other equipment.

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Judy Drummer

My father was there for rehabilitation for 2week and 5days. The staff there were really friendly from the 1st day we got there until he left. There was a really special aid that took to my father her name is Amber Phillips , she took the time out to give my dad a good bathing for that I really appreciated that. The nurse's were really good and friendly and always had a smile on there face and always ask how I was doing when I come to see my father. I will recommend Life Care Center to my friends if any of there family member needs rehabilitation .