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robert kinkpof

i am here recovering. i have been in many nursing homes. this is the best nursing home i have been in! staff is beyond friendly and helpful. I would recommend this facility to anyone. 10 plus stars :)

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Courtney Thompson

My uncle was a resident here for several years and received great care. Everyone was extremely friendly and compassionate. There were plenty of activities available for residents, and my uncle made some great friendships while he was there.

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dana rajk

I can't believe this place is still open. My mother in law was there and received horrible care. She was left in soiled garments. You can't find any one to help. The food was awful. When we requested her to be moved to another rehab, I was told it was my job to do that. Why do they even have the social worker there. She was condescending and refused to do her job. I thought this place improved over the years, it's gotten worse. Do not bring your loved ones here, especially if they are immobile. Horrible place.

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Kim Nobles

I went there yesterday to visit my mom. Fortunately they moved her from the second floor that smelled and was dirty and hot to the first floor. She had to clean the toilet before she could use it in her first room. Her new room is better but not good enough. I had to go find someone to have that toilet cleaned as well. That’s disgusting! Her lunch tray sat there the whole time I was visiting. No one came to the room. When I went to leave the main door wouldn’t open. I had to find someone to get it opened. No one answers the phone at the front desk and if someone does finally answer they have to page a nurse in order for me to talk to my mom. Then the nurse never answers. My God! You need to do better!

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Phyllis Burns

Our family experience with Willoughby Post-Acute has been great and we look forward to that continuing relationship due to the long-term care for our dad. Importantly the reason for this great experience is due to the staff the nurses in the memory care unit specifically, Marsha and Maryann are caring, kind and patient and keeps us informed. Most impactful experience is with, Michelle Martin her knowledge and understanding help me with the financial aspect and with the Medicaid process when it seem difficult and uncertain her encouragement and hard work helped me through it. Michelle went above and beyond is a great people person and continues to followup and always returns my calls. Overall this gives me a peace of mind. Thank you.