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Valera Cottle

I was very impressed with all of the staff at Heritage Billa. They all seem to care and give you their full expertise and attention. I will be back after my next surgery.💕👩‍🦰

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PAMELA PARKS

Both of my parents live here. They do an excellent job and taking care of both of them!!! My parents have lived here over 3years. The staff is very attentive to any problems we have had surfaced and always takes care of both their needs😊❤️

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Linda Clarkson

When it came time to look for my brother‘s next place of residence, I agonized over what was the best choice. All you hear are negative reviews about care facilities. The day I went to Heritage, I felt My prayers had been answered immediately. Casey was warm, she was concerned, and she was determined to do what was best for my brother and to give me peace of mind. When I walked in, it felt homey, not like an institution, and to me that said an awful lot. The staff was all friendly, and I saw everyone busy at all times. My tour of the facility further reassured me that I was making the right choice. Casey held back no information; anything I asked, she willingly answered. No matter where you find yourself in the field of caregiving, there are always negative complaints…NO FACILITY IS PERFECT…but I wasn’t looking for perfection, I was looking for competence, kindness, and peace of mind. Since December 30 of 2024, I have dealt with our Hospital here in town, St. John’s in Tulsa, IGNITE ( IGNITE is special, just not a long-term facility) and now Heritage, and quite frankly Heritage goes right to the top of the list. Most facilities in this day and time are understaffed, yet I see them doing the very best that they can. Heritage is designed for those who can no longer live at home, And though it’s not an easy choice to put someone you love in a care facility, I highly recommend Heritage Villa.

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Derik Allembaugh

The atmosphere at this facility is the best iv ever seen in a nursing home. Always smells good and is very clean with Friendly and knowledgeable staff. The new memory care unit looks great. This facility has a lot of updates and looks more modern!! I would certainly recommend this facility to anyone looking for a place for their lover ones.

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Sarah Hirschy

Resident was placed there for rehabilitation. Never answered their phone. Said their phones didn’t work because they were changing their system. (But shouldn’t take weeks). Never communicated weekly with relatives as stated in their own contract. Could not see resident due to COVID, but there were weeks with no communication without getting in a car and driving several hours to bang on the facility’s front door. Within a week of removing resident from the facility, they were put in the hospital for a urinary infection which supposedly had been treated in the facility. While there, did not pick up resident from his dental appointment, although they had taken him for his appointment. Was told 3 days ahead of time Medicare would stop paying by the end of the week which was not true. Appeared understaffed.