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Scott Allen

My father was recently admitted to this facility. He is a middle stage dementia patient and wears hearing aids. The hearing aids are paramount to interacting with him. (more on this later) He is a fall risk. My mother addressed her concerns with him falling out of bed. The staff response was as follows: "We can put some pads down in case he falls and hopefully he won't injure himself" Medical staff that has never seen him or evaluated him, told only the patient (a dementia patient) that he had suffered a stroke.---not the case at all. I want him clean, treated with dignity, safe and a modicum of attention paid to him. During the last visit, at roughly 2pm: -He was sitting by himself in a wheelchair facing the wall. -He looked disheveled, unkept and did not have his hearing aid on. The staff mentioned he was uncooperative and unresponsive. Without the hearing aids, he cannot hear well at all. The longer he goes without wearing them, the worse it gets through the course of the day. The only reason he is here is due to the urgency on our (the family side of things) This will not be our long term choice. Not happy with this facility at all. EDIT: Its been a week and still no response from the director. Its at the point where I am going to put a camera in his room EDIT PART II: Still no response from the director. We have moved him to a different facility. Its a contrast in the best of the best vs the worst of the worst - Garland Road being the latter.

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Sharon Milburn

Meals at Garland Road leaves a lot to be desired. Eating in rooms is the worst..9am cold breakfast is terrible. Some meals are so spicy or not good they are sent back not eaten. Thank goodness for light snacks family and friends bring residents. A surprise visit at meals from Inspector would be interesting.

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Karla Shields

My 88 year old mother stayed for 2 weeks during her rehab after falling and fracturing her hip. The staff were friendly and accommodating to my requests, food service was good, and the outdoor space was fantastic for taking mom on wheelchair walks. Like all places - it is understaffed- so family members need to be there to support and care for their loved ones. I also appreciated the family room as I was able to work while being close to mom. The residences were very friendly and the open living tv space was nice. The only reason I am giving it a 4 is the smell and shared rooms. Recommend bringing a room plug-in 😊

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Becky Panach

Terrible, neglectful and the staff is terribly rude and uncaring. Loved one almost died before they did anything would not recommend for my dead animal. It's a horrible place

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Noel Hughes

Staff don't seem to care for the clients staying at the center. Unfriendly staff and Doctors. Only send people that you hate here. My wife grandmother was sitting in her own filth all night. Staff refused to change or help change. Lucky there is ONE good morning staff to change. I don't know how centers like this have nothing to for people who are allergic to gluten. For breakfast had bread on top of the eggs. There is no bio container, so all the stuff with excrement on it are in a pile in the room, including diapers.