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Lynn McClure

LOVED this facility! My husband spent 14 days here and received excellent care. Staff was tentative and caring. Food was good, and rooms clean. The PT/OT staff was excellent in working with his needs and getting him back to his basic level. The nursing and tech staff were quick to assist with kind, efficient help. I would not hesitate to come here again if the need arose. Thank you, Ignite, Norman, OK, for taking special care of my most precious loved one!

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Whitney Wallace

Read the one-star reviews. They’re accurate. My mom spent 16 nights at Ignite, and it was unacceptable from start to finish. Communication was poor from day one; they even “lost” her hospital transfer paperwork, resulting in a three hour delay to transfer her. On her last night, the power went out, and it took 13 minutes for anyone to check on her oxygen. Chronic understaffing was obvious throughout her stay—meals left in hallways, 30+ minute call light waits, and paperwork repeatedly misplaced (including my power of attorney, found in a shred pile). Many staff were kind and hardworking, but they were stretched far too thin. Most residents here don’t seem physically able to advocate for themselves, and many don’t have family visiting daily, which makes the lack of oversight terrifying. Making sure my mom received proper care was essentially a full-time job. The few wonderful staff can’t make up for the dangerous disorganization. Management should be ashamed to run a facility this way. I would not recommend Ignite to anyone. Note: There is no need for management to respond asking my family to call to “address our concerns." Leadership was repeatedly informed while my mom was a resident, and this review reflects experiences they were already aware of at the time. This review is not a request for follow-up; our family has already invested significant time ensuring basic care was provided. Update 12/31/25: Ignite has responded saying “no substantiated issues were identified.” Readers should know that state surveys reflect only the specific days and times the surveyors were present. For evidence of previous citations, search “Medicare and Ignite Medical Resort Norman” to see recent reports of citations. Several issues cited in prior reports are similar to problems we experienced during my mom’s stay, which suggests a pattern of unresolved concerns. Families who observe similar concerns are encouraged to report them to the state to help protect residents. Search “Oklahoma State Department of Health Complaints and Enforcement Division” to file a complaint. The process is straightforward, and the state responds quickly. Given the recurrence of similar issues, ongoing reports may be the most effective way to prompt oversight.

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Kelley White

I'm so impressed with the Norman location the level of care & kindness of the nurses & staff is amazing! I chose it over a place close to me because of the great care. My brother is happy & determined to recover from his stroke! They allowed me to bring his dog in today it was wonderful for both of them

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Shirley lusty

I had surgery 2 days before my stay at this rehab center. The nurses were very helpful and concerned about my health and treatment. The employees were always ready to help. The food was outstanding. I recommend them to anyone needing care.

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Karen Flud

One of my biggest fears came to fruition in May when my mom was going to need skilled nursing. Ignite Med Resort Norman was recommended by multiple people. I am so grateful we chose them! No place will ever be perfect. I was nervous at first, but there were a lot of changes occurring beyond control that had a great effect. The administrative staff has gone far above and beyond, in my opinion, the scope of their jobs to help us do what is best for my mom. The therapists working with my mom are wonderful. The weekday staff caring for her are amazing. My mom has really liked it there and doesn’t want to go anywhere else if this care continues to be needed.