T

Tony Lummus

My dad was here for a little over a year. I put cameras in his room and I was up there 2/3 times a week. I watched him all night as I kept the cameras on 24/7 and also recording everything. My dad was treated good. The first 2-3 months was adjusting to him being there. I got angry a lot because I wanted someone with him 24/7. But I realized it’s a job to a majority of the staff and yes I encountered hateful and rude ones - but I also found love and kindness through most of them ! They took care of my dad ! Cici - Vinny- Tawanna- Diane - Kenisha - Bill -Lamont - Lola - and forgive me if I forgot some names - treated him good. They loved him. They fed him. They bathed him. They cut his hair. They trimmed his beard and mustache. He loved the ones who loved him. No place is perfect. I would have rather him had been here at home with me until he went to heaven - but the time there he was treated good. If you put your loved one here - I suggest a camera to watch all the time. It’s allowed. Go visit them more than once a month. Be with them while they’re still alive. Don’t just put them in there and forget them. Hospice came at the end of his life and treated him with respect and kindness. She and Kenisha were with him when he took his last breath. The Fairmont was always good to call me and update me on anything that happened to my dad. I will never regret the time he spent there - my only regret is that I couldn’t give him the care he needed.

M

Mark Vest

These people will literally steal your loved ones belongings.....my friend passed away Thursday...we went to see him Sunday and found out he had passed....They lied and said someone picked up his things....everything was gone by the time we found out..within 3 days they had stolen all of his belongings...his chair his tv...all his personal things gone.....they will only say SOMEONE picked it up....and its gone.....

A

Aliea Holt

If I could leave a 0 here I definitely would. This place is a disaster. My dad wasn't even there 24 hours and is back at the hospital. They let my dad fall and hit his head after my fa.ily and I told them REPEATEDLY that he needs a call light, bed alarm and rails on his bed because he will try to get up and go to restroom. They did none of that and now he has another fracture on his head. He already has a TBI and now this PLEASE DO NOT TAKE YOUR LOVED ONES HERE!!! Update, my dad does have internal injuries due to this fall. So we will be hiring an attorney.

K

Karli Holman

I had high hopes for this place as the VA wouldn't discharge my father closer to home as they have to be at least 3 stars through the VA system for them to discharge someone there. Some of the staff really cares. But this is basically like what others have said, a place where people are fed and changed and not much else. The skilled side is supposed to be for stroke patients and other people of high needs like my father, however it has been nothing but issue after issue. If your loved one can't communicate, don't put them here. My dad was recently paralyzed stage 4 cancer just stopped walking at the beginning of August. He had another neck surgery while waiting for his other treatments and was sent here because "he needs skilled care" though I wish I would have convinced them to let me take him home instead. He has been there going on week 5 and just got his first shower yesterday. They also make them wait until they have a bed sore to get the mattress to help prevent them. So his bottom has already started developing one because they do not move him around like they are supposed to every 2 hours. I can't even imagine what condition he would be in if I wasn't up there to visit at least every couple days because I've been asking about repositioning and our other concerns this entire time. *Hospital has confirmed he has a stage 2 pressure sore on bottom and stage 2 on right heel, unknown stage on left heel because the scab has not come off but it is black in color but probably stage 3 or 4. They also had to give him 4 days of IV fluids because he was so dehydrated. My father can't grab cups on his own and they would not give him enough to drink. The VA and state department are investigating. The nurses were also wrong about multiple things and I had to call doctors to have it corrected. Just avoid this place. Today he fell out of his bed at 3:30 and no one checked on him until 5:16. Luckily I had a camera in his room because the administrator said the nurse claimed the aide checked on him around 5. I was hoping the other reviews were not true but unfortunately they probably are considering our experience. He has 2 new fractures in his spine from his fall. The nurses and administration have all lied. Make sure you keep a camera on your loved one if they have to go here, but I suggest finding somewhere else to place them Tldr; if your loved one can't communicate don't trust this place. And even if they can communicate some, visit them regularly if they have to go here.

B

Brook Ivy

They took care of my partner through his last days, in hospice, and did a fabulous job. They not only took care of him, but they took care of me as well. Every question I had was answered, every concern I had was addressed. He was kept comfortable, safe, and cared for to the very end. I am very glad that through such a terrible time, we were in such a caring place.