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James Yzaguirre

My mom Linda Martinez is a resident there,and I have noticed Christina a housekeeper, taking great care of her and all the other residents, she is so nice to everyone there, and I just wanted to say that I really appreciate her for all her hard work.

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Raven Williams

Short Hispanic CNA in the 500 hall is incompetent and rude, couldn’t get a proper follow up report as an ems provider asked what pts previous mental state and A0(she doesn’t know what A0 meant red flag) and was met with attitude due to her lack of understanding on what mental state and A0 means, I even broke it down further asking if the pt was verbal before their fall and her response was “they grunt so yes they’re verbally they’re just not talking to you” ..if they can only grunt they are not verbal (no way this is a cna right) If this CNA is incompetent when it comes to pt health I can’t imagine what the pts experience is being under her care..If she even is a CNA ..I would not be surprised if she was not due to her lack of education she was also working in the dining hall so it’s very possible they have NON CNAs giving pt care. Wouldn’t want a loved one here. Also the door receptionist hates her job even told ems crew she hates her job opening the door she has an attitude about opening the door every time

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Josie Bullock

My job is to go to facilities all day long. I’m constantly in and out of them. I just want to shout out this facility in particular!!! I have never walked into a facility and seen so many smiling faces!!! The residents AND the staff were all smiles and laughing. It was so exciting and nice to see a facility who truly cares for BOTH the staff and residents!!! South Pointe has truly changed for the absolute best!!!!! I’m loving it!!!! If you haven’t toured I would Highly recommend it!!!! You won’t be disappointed!!!

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Cheshire Young

My mother was accepted into the memory care section and they assisted moving her yesterday. In the last 16 months I have not received the amount of care and communication as I have received today alone. Rusty in Admin to Lena and Justine RN's on the hall, to Valir Hospice communicating with all. I am lost for words, they understand the disease and how to approach it. Forever thankful if even for the peace I have received over the last 24 hrs. As an only child with all other family members having passed away, the stress and concern is overwhelming. Thank YOU!

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Sharon Bartlett

South Pointe has had some challenges but like all long term care facilities they have turnovers, but it is so much better than it was a year ago. Very positive administrative staff, knowledgable business office and nursing staff. Getting much better patient care and dietary service. I would put another loved one here.. Good Job to all staff. Thanks for doing a wonderful job. Sharon Bartlett