H

Heather E

My uncle Kelly spent the last months of his life here and they took fantastic care of him. The bedsores he got from a previous nursing home healed completely at Emerald. It generally smells good in there, you can see the custodian cleaning the floors all day every day. Once in a while, when a resident would become ill with a virus, they were great about wearing PPE and quarantining quickly to keep it from spreading. The CNAs and nurses were very kind and took the time to explain all of his care, physical needs, medications, and plans for future care. They seemed personally invested when he took a turn and did everything they could to keep him comfortable in his final days. The staff genuinely do seem more pleasant here than the other places I looked at. I saw several residents over and over and began to exchange hellos and goodbyes with them, it appeared to me they were doing well and that their needs were attended to. Special thanks to Kris for her support. To make this a fully honest review, the negatives: call buttons are answered at night in case there is an immediate need, which is good, but if there is not, they take a while getting what the residents called for (probably due to the smaller staff on night shift). The ice machine sucks. If I had it to do all over again, I would have helped my uncle get into this place from the beginning of his illness.

D

Doom Muffins

My loved one has been here for over a month, and while the facility has some issues keeping up with so many residents, the nurses are respectful and kind. Every one of these places is understaffed, that’s just the way it is now. I visit often, three times a week or more. So far, I’m happy with the care he has received. If that changes, I’ll leave another review. Also, the food is pretty good and served to residents hot. I feel like morale is higher here than some of the other facilities I’ve seen. I see people joking and laughing, residents and staff.

F

Fatmanhog

This facility has made great changes in the past few months. Julie and Kim have been so helpful and answered all our questions. This is our 2nd stay here for rehab therapy and we are happy. Julie set down with us and explained the process and Kim even gave us her personal cell phone if we had any questions or concerns. The facility smells good and is clean.

V

Vicki Melvin

I give this rating for multiple reasons; the current staff such as Danna, Angelica and Sara have addressed recent concerns that had about the facility and my brothers personal care. They have been the first to admit that they have some challenges but remain committed to turning it around. Most care facilities have had some issues. I have seen a difference when arriving to the facility; first being greeted with a friendly smile. I think it is important to always give a good first impression for your quests.The customer service, bedside manner and communication definitely needed improving, it has in recent months. I'm more confident now that Emerald Care staff will stay committed to making positive improvements, which in turn makes me feel comfortable about my loved one being there long term. In the end, it should always be about providing excellent patient care and not about anyones personal agenda. I also want to address reviews stating that the facility was dirty, and I disagree. It has always been clean when I have been visiting my brother. Trust me, I'm very picky. Thank you, Team, for choosing to stay committed to providing excellent care!

K

Kaylee Lawson

If I could give 0 stars I would. The first time visiting our loved one here the staff said “if he’s on the floor in there just leave him” and low and behold he is naked on the floor, what an amazing first impression. The rooms are outdated, dirty and ugly. The staff couldn’t care less about the patients as there’s so many that need tending to while there’s 4-5 people just sitting at the front desk. They sigh when they have to buzz you in and out of the front door like they don’t get paid to do so as well as smoking cigarettes right outside the front door right next to the no smoking signs which I don’t care for as someone allergic. Do not put your loved ones here, we moved ours immediately and that’s the only time we were approached by someone higher up and they had no concern about his well-being only him moving out of the facility. Once moved out we found horrible, untreated bedsores. We moved him and have been so happy since.