PILOT BUTTE REHABILITATION CENTER is a Medicare-certified nursing home located in BEND, OR. CMS overall rating: 2 out of 5 stars. Google rating: 3.1 out of 5 from 30 reviews. Accepts both Medicare and Medicaid.

PILOT BUTTE REHABILITATION CENTER

bend, ORMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

1876 NE HIGHWAY 20

BEND, OR

Deschutes County

Service Area

This nursing home is located in Deschutes County and serves residents in the OR area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

Chain Affiliation

REGENCY PACIFIC MANAGEMENT

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 1.11 / Industry Avg: 0.75

✓ Above average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 4.99 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 46.2% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 55.7% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

3.1
30 reviews
John

John

By far the best therapy team and care! When you walk in there is a lot of activities going on, the patients look well attended to. I was surprised to see so many workers around interacting with patients every time I came in. I am pleasantly surprised that we had such good communication from staff, when our dad was there. With facilities like this, it is always nerve racking to think of the “what ifs” and read about past issues. You unfortunately hear about the bad more than the good.

Verified Google review
J C

J C

Forget about everything you've heard from the past because this place is TOP TIER. They're under new management which seems to be working out well. Every single staff member ACTUALLY cares about the residents and their well-being. I watched my dad go into rehab by stretcher and by the time he was done, he WALKED out the front door. If I could give Pilot Butte a 10/10, I would. I highly, highly recommend for anyone seeking physical rehab for themselves or their family.

Verified Google review
Morgan Gallagher

Morgan Gallagher

This place definitely has the best care in central Oregon! Highly recommend for anyone needing physical therapy, hospice, or ltc.

Verified Google review
Jake Lakin

Jake Lakin

This is an absolute bullet proof choice for the in-laws you do not get along with. Trust me when I say that you'll be happy to hear how your disgruntled in-laws are taken care of at this place. Dare I say, they may not even make it out of this place once they are admitted which may be exactly what you want to have happen to your in-laws, I dont know. Just keep this place in mind if youve got issues with your in-laws.

Verified Google review
Greg Spansel

Greg Spansel

Lies nothing but lies. My sister inlaw was put there for physical therapy and they left her when she needed the bathroom and so she had an accident. We were told that they take great care and that's BS. This place will be investigated. Update: we got a call from the director and he stated that this was unacceptable and he will look into it. Well things got better for about 12 hrs and then back to neglecting her. Leaving her in her bed without turning her, hours to come and help her with the bathroom. This place doesn't care and they need to be shut down or get their act together.

Verified Google review

Reviews from Google Places for PILOT BUTTE REHABILITATION CENTER. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.