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Cheryl Johnson

I spent 3 weeks after a car accident. It was a very nice place to rehab.Everyone there we're super sweet and very helpful.Thank you Fairlawn.

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Traci Jones

My Mom was discharged to this rehab facility from Mt. Hood Legacy. She had a hospital stay for weakness and nausea after her last round of chemotherapy; her bloodwork and all tests' results were positive upon discharge and her lung tumor gone! Her discharge paperwork and instructions were very clear. She was supposed to begin OT & PT immediately and return to her home asap. We had been through a lot in the last four months but everything that happened after she got to this place was an absolute Nightmare. Do not let anyone you love be put into long term care in this place! Read on if you need more devastating details. There were no beds available in the short-term rehab wing so they put her in the long-term care wing. Rehab hadn't started after a week... she needed to have her care plan meeting first. Still not sure why this was required has they had all the details and OT & PT instructions from her doctor. She then caught covid in there (most likely from the staff as none of the family got it, even visiting her while she was sick) the 14 day quarantine rule took over before ANY services could begin. There is very poor communication. There is not enough staff, several staff members do not do their job. Administration does not respond. Therapists canceled services stating insurance would not cover anymore, I filed a claim and insurance still covered everything she needed. Medication aides give meds early; the in-house MD over medicates. More time and red tape as my Mom declined on a daily basis. Pain from being left in bed. Bed sores. Staph infection. If I knew... what I know now! I would have taken my Mom home!!! She didn't want to be a burden and this breaks my heart. It is so sad and completely wrong that this is a learning experience for families... even having a "care manager" and a case worker there is so much to learn and navigate, Especially when no one does their job. Advocating for your loved one becomes a job in itself. Many more unprofessional negative things happened But I will end this by saying please do not support this place! They should be shut down.

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Jeannette Warren

My mother was transported to Fairlawn recently after surgery for a short stay rehabilitation. I’ve been so impressed by the level of care and how clean the facility is kept. The downtown Gresham facility she was in the prior year smelled and the care staff sat at a desk most of the time playing on their phones. That’s not the case at Fairlawn where I have not seen anyone just sitting. Also a shoutout to Todd in therapy who truly cares and explains why things are happening in an easy to understand way. I’ll be updating the review as my mom recovers. Update 12/23: resident food is not very good. Most of the staff is awesome, shoutout to Pema who truly cares about my mother. There was an incident with PT who left my mother in pain sitting in a wheelchair for over one hour. The facility did address what happened and PT has improved. I would suggest when requesting special needs or equipment to document the date, time and persons name. I found we have to make requests up to four times before results. Also, if a procedure is ordered, stay on top of it to insure it’s done timely and ask for the results to make sure a staff member is aware if there is a problem. The place is very clean and in the holiday spirit.

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HaileyAnn Monlux

Never ever send your loved one here, if you truly care about them.. my mom was there from July/ August until she passed at the end of August. They were HORRIBLE to her. She was terminally ill with cancer, they wouldn’t go to her call light when she pressed it. Sometimes it would be upward of 2 hours until they would check on her. Many times she would call me because they would be ignoring her, I would try to call the front over and over with no answer, but when I would get there all the “ staff “ would be sitting next to the phone hanging out. She would call me sobbing in pain, stuck in one position that was hurting her ( as her mobility got less and less as she declined ) or hurting because she was in a solid incontinence brief for so long she get bleeding rashes. The way they would talk to her was outrageously disgusting, and they would act like she such a burden whenever she would need something ( which was really rare ). They have no compassion whatsoever. So please never ever send any loved one to this place, because this was rough to watch my mom go through at the end of her life..

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Robbyn Lambert

My mother has been exceptionally cared for over the past 10 months. The staff here really cares about their residents. So many wonderful CNA'S and caregivers. The front office staff is equally amazing. Thomas in admin and Marianne, the activities director, are the advocates you need for your loved one. We came here, completely overwhelmed by the Medicaid system and they have helped me navigate this new world while giving my mom the best of care. She's made friends, participates in the many activities and has gained weight! She wasn't caring for herself and eating regularly, Fairlawn has properly fattened her right up, just don't tell her that 😁. I love you all and will forever be grateful for the love and care you have shared with my family.