J

Jessica Templeton

Today your car cut off my new driver daughter while trying to cross the Oregon Washington bridge. Shame on YOU!!!

C

Christy Bender

I have been at Regency since September 2020. This is my first experience in a facility like this. I am here because of what MS has done to my body. (The following is based on my personal experience from being here 9mos so far)(Heat & MS multiple sclerosis do not mix. It makes our body like Jello. I am not the only person it affects like this. I am speaking out for everyone, everyone who is scared of loosing something because they spoke up and any possible repercussion) I have stayed in a couple different rooms and have had most if not all CNA's, Nurses & Therapists assist me in my care. 🥴😷🤢😲 I have been treated with the utmost respect by most everyone here. 😃 The facility is as clean as it gets with an amazing team to take care of any cleaning needs. 🧹 The team is quick yet thorough in their jobs. The🌭🍝 Kitchens🍜🥗 food🍽️ is seasoned 🧂 well and have decent portion sizes with a variety of meals every day of every week. Even providing snack 🥪 in between meals if needed! They are on top of everyone's dietary needs and provide the best quality meals at their disposal. Melissa 👩‍🎨 is incredible. She manages & handles such an enormous and detailed job that she has been entrusted with and does so with a smile for everyone... and without Air Conditioning Maintenance Staff 👩‍🔧are quick to respond when repairs are needed and keep the facility looking and running smoothly inside & outside with what they have been given to work with. Thanks guys! Jason & Roman rock 🤟🛠️🔩 They would fix the AC if they were given the funds to do so. The AC issue is not their fault. The Activities Department 👭 has lots for us residents to do every day even with Covid restrictions which are strictly adhered to. Thank you Allison & Raynie for everything you do for us. You are truly amazing! 💅🙏🎉🎂☕🧩🎲🎨🖍️🎶🛍️☎️🧾🧮 The Therapy Department and Therapists 👭👦display a professional hand when dealing with multitudes of patient needs, limitations & requirements. Thank you Heather for hiring such a great group of people to help us heal. The Nurses are friendly and professional. They are quick to attend to our needs as they arise, even the emotional needs. The CNA's are INCREDIBLE! All they do (from getting ice water to adjusting a residents body to wiping booties and so much more... Even putting up with verbal and suggestive abuse) in this hothouse of a building with a smile on their faces. It's amazing they still work here. The air conditioning has got to be fixed. The 200 hall, nurses station, dining room nearest nurses station, Physical therapy room and other areas are sweltering 🥵🥵 Put your hand close to the vent... NOTHING comes out in room 208. It is 8:10pm and 102°. (My M&Ms are melted!) This is highly unacceptable. Please fix immediately!!! Old folks cannot sweat to cool down as well as younger people can. It is unkind to keep everyone in these heat conditions. Please fix the Air Conditioner... Please. I have been told this has been like this for a few years and still is hot NOT NOT NOT ACCEPTABLE!! Not for work or living conditions. Someone on the phone asked me to hold off on posting this review because it was going to be looked at and fixed today. STILL HOT. Not biting my tongue any longer. (This & Stars on the internet will be edited to show the AC was indeed fixed when it happens. I will not delete or edit until it is fixed and it cools off in here by means of a new AC unit. Get grants, revamp the budget or whatever but get it done please! For the sake of all these older folks and Disabled folks who have no voice to speak up) UPDATE: The AC was fixed while I was there. #regency #rehab #regencyrehab #rehabcare #longtermcare #LTC #nursinghome #notcool #airconditioner #hotashell #noAC #livingconditions #workingconditions #hostileworkenvironment #hostilelivingconditions #hostilelivingenvironment

N

Ninette Jackson

When I was told I had to go to Regency I was not a happy camper. To my surprise I found the staff to be very caring about the residents there. If you have issues about anything, they look into it immediately and makes sure the problem is resolved. I found the staff to be very helpful and professional on each shift. No they can't always answer your call button as soon as you think they should, but with the amount of residents they tend to they are exceptional. If a person expects them to be there as soon as you ring them they would have to have a person assigned to each room. The reason I gave 4 stars is that I feel the menu is not designed for the resident, but if you ask for something different they will get it for you. I Really think they should paint the rooms a different color as the tan is really depressing. A light blue, or yellow would be so much more better and a little cheery. There are a few people I would like to give a special thanks to as they always seemed to brighten things up They are as following and if I missed anyone I'm really sorry but you are still a bright spot to this team: Heather, Zach, Rolando, Ruth Anne Christie, Nadine Irma, Tesfom, Malea, Janie, Norma and Britney. I know there are more but just know you are all a good team and you deserve credit for the GREAT job you do. To be frank I really miss seeing these people and a couple of the residents I gave a bad time to. If you think you could do any better than the crew that is working there, then I say apply to work there.

J

Jan MacDonald

This is a pitiful place to put any human being. I'm not even sure it is fit for an animal. The rooms are antiquated, at best. They are dismal. The RN nurses are, I suppose adequate, and apparently very overworked, and very shorthanded. The CNA's, don't seem to know what they are supposed to be doing, and some appear as disheveled and shuffled. Although friendly, not very helpful. Dispersing any pain medications, on time, is absolutely impossible, with a multitude of lame excuses. Usually figure on at least two hours behind, on a good day, and that is if you walk down to the RN 's station, and stand there waiting after asking. (This makes no difference even if your doctor requests an exact disbursement schedule.) The food looks deplorable. It is no wonder patients aren't eating. There are no adequate snacks, so be prepared to bring whatever food, drinks, or snacks in. Their ice water supply looks like it could never pass a health inspection, dipping into an large picnic cooler for ice behind the nurses station. I do think the physical therapists are fairly good, and try to be helpful. If you have ANY compassion for your loved one, do not put them at this facility. If you must, plan on staying with your loved one 24/7. Don't leave them alone. I could go on and and on. If you think this a bad review, I urge you to read more reviews on their site. Don't expect improvement with your loved one, in fact expect the complete opposite. If there were negative stars, this place would have a negative five star review!

K

Kara Koepl

Just recently I have had a family friend that lived up the street from my Papa move in. And hands down she has been getting the best care ever. The staff there are always willing to help her whenever she needs. Being a former CNA I have never seen a place give such dedicating work to their patients. It's amazing that Oregon has mandatory staffing ratios for cnas to patients where most states don't. This place deserves 5 stars.