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Dawn Walker

I am compelled to share my experience, as it is essential for others to understand the challenges faced in this facility, especially when caring for loved ones. While I typically prefer to highlight positive aspects of care, my husband's experience was deeply concerning from the moment he was admitted. There was a persistent sense of indifference from the staff regarding his well-being. After a stroke left my husband unable to speak, he relied on a sign and board for communication. During his hospital stay, I played an active role in his care, responding to his texts about his needs and issues. However, I was alarmed to find that when he attempted to reach the nurse on duty, he often waited up to two hours for a response. This delay is particularly unacceptable given his swallowing difficulties; a lapse here could have serious consequences, including choking. My advocacy was critical to his recovery, and without my involvement, the outcome could have been drastically different. I witnessed another patient needing to call 911 for assistance due to the lack of timely nursing response. It is unacceptable that I felt the need to be present every day to ensure he received the care promised. Unfortunately, my full-time job made consistent advocacy difficult, but I am resolute in fighting for the best care for my husband and others facing similar situations. During my visits, I identified several significant areas for improvement. His room was not cleaned properly, and he required assistance with bathing, which I had to request. Despite being on a prescribed minced and moist diet, he was served inappropriate meals, such as ham steak and coleslaw. There needs to be a system in place for multiple staff members to verify meal appropriateness before they reach the table. When I addressed this with the staff, they attributed the errors to a new cook. While the cook may prepare the food, it is the nurse's responsibility to ensure that it meets dietary guidelines. Moreover, meal substitute shakes were supposed to be provided between meals to help him meet his required caloric intake, but this was never done. I know this to be true, as my husband sent me photos of his meals, highlighting the inconsistency in care. In summary, I recognize several critical areas needing attention. Firstly, the standard of cleanliness in the residents' rooms must be improved, and adequate assistance with bathing should always be available. Additionally, it is crucial that meals align with the prescribed dietary needs. I strongly recommend implementing a verification system for meal appropriateness and ensuring nursing staff diligently check compliance with dietary requirements. To be clear, the neglect of dietary restrictions and the overall level of care fell short of what is absolutely necessary for patient safety. It is imperative that healthcare facilities uphold a high standard of care for all patients to ensure their well-being and recovery.

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Debra Hunter

Food was very good. Husband's care was terrible.Was at Avamere for a week, than admitted to ICU for a week.Lack of care!Very disappointed in his care. The admitting CNA was unprofessional. Complained about doing his admitting paper work. She never pulled curtain or closed door while doing personal care. Yes, they do have some good CNA's. He didn't get 1. Sheets were dirty several times. Gown needed changed. He never went back. Rooms kept clean by housekeepers. Besides table, and stand was left u kept, sticky, not washed after use.

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Cheryl Wallerstedt

Our dear friend was placed here for a short term care. When I first came in the entrance looked outdated and kind of gloomy however to my surprise it smelled clean. When I met the staff they were extremely helpful and very caring. I met two residents while I was there and both of them said the staff are kind and caring. The one gentleman said, this is great place and I've been here two years. The other one shared that she had been there seven months and felt the same. When our dear friend was passing the staff brought in a cart full of cookies, fruit, water and a pot of coffee for the family. I was pleasantly surprised by the professional and caring team that we experienced there. Thank you Avamere staff

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Patricia

Avamere in Junction city discriminates against registered service animals even though they have a pet policy that allows animals in the facility. (He needed to be with me that day!). Rather than to allow my dog to come in on a day that ended up being hotter than expected and cool off for an hour although the animal literally had ice in his water, three dog cooling mats, and in the shade and air condition I was bullied out of the facility, and told never to return without even the option of explaining myself. This is the only facility I have ever experienced this in. Any other Avemere, or any other facility I've ever been in has not been any thing other than 100% supportive.

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Tracey D Powell

My mother has been there for 2 weeks. She is very quiet and never asks for much. They had her in a room that didn't have any heat. Finally after 2 weeks they moved her to a different room. They never get her more water. She has a problem with dehydration (kidneys) They didn't dump the urine out of her commode. She tried. She spilt it. Is she just suppose to wait all day to pee. Also she fell this last week trying to go to the restroom. Because when she pushes her button they never come. I understand everyone is short staffed. I'm very disappointed in their care. All the residents deserve better than the way they've ignored my mother.