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Amber Morgan

They do not care. Roll there eyes at patients and don't return phone calls. Would not recommend if you can avoid it.

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Kellie Cook

Simply put and I just got outta there after holding my diabetic roommate her blood sugar was 38 a hypoglycemic and hyperglycemia I'm disabled and in in a wheelchair she was moaning and punching herself and dangerous,but I held her head up and yelling emergency to the nightshift workers patient literally was dying and dangerous it was HORRIBLE someone finally came but instructed to maintain distance,so they all just did as instructed I kept on saying she goes hypo when sleeping she's fighting to live,then they sent me outta room at 3am she went comotouse don't know if she is alive I watched them wheel her out went to hospital,but she's not the only diabetic I witnessed very scary,but they bit off more than they are qualified for the nurses cna's not at fault they're given faulty instructions I witnessed 4 head administrators getting fired and escorted out,they are not qualified for so many serious patients,1aid feeding 6others falling outta their chairs blind seriously disabled,again not the cna's med techs etc fault they just aren't qualified need more education not cna's that don't even get paid for a 10min break or lunch very seriously too much beyond they're level,poor nurses cna's med techs it's just beyond their level and serious communication problem,don't go there help reorganize and education,personally I'm still traumatized but don't blame the lower workers on the terrible totem pole,I should've called the police my roommate is probably dead

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Tabitha M

I wish I could make this zero stars! As the DNS of another local building they send patients unannounced and unexpected. The social worker Laurens lack of accountability and safety for this patients wellbeing was so alarming and disturbing. A demented patient was left alone on our doorstep and we had to ensure a safe environment was made after they dumped her.

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d baker

If you care at all about someone DO NOT send them here!! My Dad who lived alone fell and hurt his knee. Because of a childhood hip injury and now a knee injury he couldn't walk. He was sent here by the hospital for rehab then was supposed to go back home once he could bear wait on his knee. I called him the next day and he said they were rude. I tried calling him multiple times everyday but nobody would answer the phone. After 3 days I got ahold of him and he said that they weren't doing rehab, he wasn't getting food regularly and they threatened to take away his portable urine bottle because he had spilled some trying to use it. I called his case worker to see if he could go somewhere else but there weren't any beds available. I called multiple times the next day and got no answer. My cousin who lives closer went over there and told them I had been trying to call. They told her he was sleeping and they would call me. They called me the next day to tell me he was dehydrated and I asked to talk to him and was told he was sleeping. They were going to give him an IV to get fluids in him (because obviously they hadn't been giving him any water). They called that evening and said he was doing better but still sleeping. The next morning they called and said he had sepsis and wanted to know if I wanted them to give him IV antibiotics or send him to the hospital. I had him sent to the hospital. I left my house to go to the hospital, part way there the hospital called and said he had severe sepsis from a bladder infection, was severely dehydrated and they weren't sure he would make it until I got there. When I got to the hospital they said all his organs were shutting down and there was nothing they could do. They put him in comfort care until he passed away. When I went to get his belongings they gave me a bag with his things mixed with someone else's stuff. I truly believe this place is responsible for ignoring my dad to death. All the reviews on their website with more than 1 star are reviews written by their employees. If I could give negative stars I would.

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dawn kowal

We had to make quick decisions to ensure the safety of our mother. The staff at Hearthstone made a very difficult decision much easier. Having all her care under one roof is a huge benefit, all staff we’ve needed to access from the front line (RN staff) to financial and the services team has been responsive and dependable. Knowing first hand how difficult it is to work in this environment and meet the needs and demands, I am confident with the care at this facility. When I visit I always observe engaged staff.