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Caroline Dao

My Uncle stays here after experiencing a stroke. It’s a nice facility. Fresh paint. Clean. The staff is kind and attentive.

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Jim Axling

I have a friend (now completely dependent after a lifetime of relative independence - bedridden, blind, moderate/advanced dementia) who has resided at Fernhill for close to three years now. Office/social-services staff have regularly reached out to me when needed for various things over that time (I have healthcare POA for my friend). Nursing staff are friendly and approachable when I visit (couple times a month). There seems to be a fair amount of stability in who works here, which I interpret as a positive thing organizationally. I can see that my friend is well-tended-to. The inside appearance leans more toward a medical setting, rather than what I usually think of as "homey" or residential (though resident rooms do have personal effects in them). This type/level of care is what my friend needs now, and I'm grateful for the caring people here who can and do provide that care.

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Troy Parke

My father has been in 3 facilities in the last 3 years. This is by far the best run one I have experienced. Juli Powers is the best! She's on top of everything. She actually returns your emails and calls. If you have experienced social workers at other facilities, I'm sure you know what I'm talking about

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JUANITA BUCKLES

I was sent here after a hospital stay. The staff are nice and they seem to care about the patients. However, there is nothing to do. The dining room roof fell in before I got here, and isn't fixed yet. I am in a tiny room with someone who has been here for over a decade. She likes to sing and clap during the night. The food is simply awful. Breakfast this morning was half a bagel, and an English muffin with a piece of sausage for the filling---COLD sausage. The juice is watered down almost to the point of invisibility. I have quit eating.The sooner I get out of here, the better. Oh, and I'm having a hard time finding electrical outlets that work, in order to charge things.

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Sue Willesen

Terrible facility, don’t allow your loved one to be sent there!! Our disabled son was under Sapphire Fernhill's care after being discharged from St. Vincent's hospital. He had toes removed on his left foot from complications of diabetes and infection. He was to be on strict no weight bearing on the left foot for 4-6 weeks, a strict diabetic diet, and sterile dressing changes. He was discharged to the skilled nursing facility to prevent further infections and complications due to his inability to follow directions. Unfortunately he almost died under their care! An agency nurse working a shift in the facility found him unresponsive, with a rash up his left leg to his thigh, and a BP of 80 and palpable. 911 was called and he was transported to Legacy Emanuel Medical Center where he was treated for severe sepsis, acute kidney failure and his left leg had to be amputated below the knee due to severe infection down to the bone! Our family was never contacted by Sapphire Fernhill, and only found out what had happened when I called the facility to check on him after we were unable to reach our son on his cell phone. We also discovered that the facility failed to get him to his surgeon's post-op follow up appointment which then had to be rescheduled to a later date. Then when he finally saw the surgeon a wound vac was ordered to be applied to his left foot wound. The order was not carried out in a timely manner, the wound vac was not applied for another week. His physician ordered a diabetic diet, yet the facility allowed him to order candy and other junk food which was delivered to his room. We are very sad at our son’s terrible outcome. He must now deal with the physical and emotional issues of losing a leg. We feel this could have been prevented if he had been on antibiotics and the wound infection reported to his surgeon in a timely manor.