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wendy kent

"With Love, Honor, and Respect" this is the quote from Michael the care manager’s email signature line, nothing could be further from the truth! It’s all about money. We transitioned my mom from Providence St. Vincent to the rehab after she had influenza A. She had been living independently all her life and needed care (she was on oxygen) for a short period of time. During the first meeting (two weeks in) with the care team we were told that she was doing well and could return home soon, nothing was mentioned about the timelines for her stay and although they thought it could be another week we would need to evaluate her condition. I called a second meeting because she expressed a desire to move into Assisted Living. Once she said this, I notified them in email. Nothing was mentioned about meeting with us, I asked for the meeting. The PT person Karen kept asking her if she was sure as if we had forced her to go into Assisted Living, this was my mom’s decision. We were assured they would not “kick her to the curb” during our first meeting but that’s just what they did, giving me less than 10 days (a week from the second meeting which I requested) to find a place and move her to a new apartment or pay close to 600.00 per day to keep her there until we could secure a nice place where she would receive support. If I had not asked for this second meeting, I would’ve had 3 days the timeline they give after you are notified that the resident is ready to leave. The staff (Karen and Sarah) were rude, unhelpful, and just stared at us when we said you realize you are giving me less than 10 days to tour facilities and make the necessary arrangements (contract, health records, movers, packing etc.) and my mom is 89! I’m told this is the way of the world and it happens all the time. I don’t write reviews, but my only recourse is to warn others and share my experience. I think these facilities need to do a better job of explaining the timelines and costs to family up front. It feels like they say only what they have to and if you don’t ask they don’t volunteer useful information so the family can plan. The general care staff were nice for the most part although my mom had problems with Nathan who was rude to her and she lost even more weight because the food was not good weighing 110 pounds when she left. The folks at the nursing station are not welcoming and the vibe is please leave us alone. You must stand at the door and often they just ignore you. My grandmother lived at the Robison Home and died there; it was a very different place back in the 90’s. If you can find another facility for your loved one, take them there and try to avoid this place, it’s not worth the stress. Live your values Robison Home or take them off your email.

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aimhigh4luv mccallum

Zero stars if I'd been able to. Horribly understaffed. Food served is always cold and usually some kind of gelatinous goo. One guy even said "yo, you hungry?" When he brought her tray. Mom went in to get rehab and has to wait so long for someone to help her get to the toilet that most often she's soiled herself and is sitting in it, resulting in large open sores on the back of her legs. Not good for a diabetic! They frequently move her things out of reach to the point where we had to put up a note. When we went to visit the four staff members were just sitting around while bells were going off. I hope administration reads this, does a surprise staff visit, hires a decent nurse, and changes things. Deplorable.

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Susan Douglas

My gentle mother spent the last years of her illustrious life in the rooms of this establishment. It was a remarkable experience! She was cared for with complete tenderness. The facility is beautiful. Created with people in mind. The staff is compassionate beyond compare and exceeds all expectations in competency. I wholeheartedly recommend this group of facilities! I hope that if I ever need a place for myself that I will be fortunate enough to have this available to me.

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Jenn Bodie

I would NOT recommend this Rehabilitation Center. Think twice and keep these things in mind if your loved one needs rehabilitation and you are considering this option. The staff was not professional nor super friendly. The care coordinator could hardly be heard and she wasn't good about responding to emails or voicemails. Not professional, not kind, short, and simple responses. The social worker said she was there to help support my family and me. There was no support whatsoever. She was slow to respond. We had pressing issues with my Grandma's discharge and the social worker never responded. We didn’t feel like there was any love, honor, and respect.

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Monte Olsen

Our mother stayed here for several years. She was treated with dignity and kindness by a very caring staff. The food was very good. She had Alzheimer’s’s, which made her treatment sometimes difficult. The staff was outstanding with her and with us. If we had a concern, they addressed it immediately. In some cases, husbands living I. The ambulatory care facility often came down to stay with their wives and wives with their husbands. The environs were good. A piano was centrally locates and someone could be heard playing it at times. There were also activities that challenged our mom’s mind, and kept her involved as much as possible. She wasn’t forced into the activities but did so as a choice. She became friends with some fellow patients, which also helped her. During her final days, the staff was involved and approachable. We will never forget their kindness and care. They are a shining example of how an assisted living center should run.