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Heather Laski

My dad died in their care and they rushed to sign the death certificate without possibly knowing the cause. The doctor quit the very next day. We will never know how he really died. They refused to do an autopsy. He was 63 healing from a foot amputation in their care. RIP Roy March 21 2025. He just wanted to go fishing....

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Christopher Pond

My grandfather was left unconscious here in a wheel chair until my grandma came to visit and realized he was unconscious and had to be taken to the hospital. None of the staff know how he even got in the wheel chair. That level of neglect is stunning.

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Justin Morris

My experience with umpqua valley nursing and rehab is one of the best experiences I've ever had. They are very hard working they get the job done. The rehab portion worked very hard to get my mom back up on her feet. Bless everyone there for their efforts you are angles in disguise thank you for all your efforts.

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Eileen Cote

My Sister recently spent 3 weeks at Umpqua Valley Rehab. I want to share how well cared for she was during her stay there. Her Nurse Jill was not only great to my Sister, but also great to me! She took the time to understand and listen to my concerns and give my Sister the best care she could! Amber, and Sherry were also wonderful to my Sister! Very caring and compassionate people! Hunter and James stood out as exemplary aids, going well beyond what they are paid to do with humor and grace! There were several other young Women who were great aids also, but don’t remember all their names. They know who they are!! And I thank them all for their caring watchful eyes over my Sister! The speech therapist Christopher was a great help, along with the physical therapists that served her. These employees are vital to this organization and should be recognized and rewarded for their excellent work! A raise would be in order I believe! The one thing the corporate staff needs to know here is the number of Nurses and aids is lacking! You need to hire more competent professionals like the staff at present and make your facility a premier location for care and rehabilitation! Many thanks to all of you who were so important to my Sisters recovery process! It made all the difference to her, and to me!! Also I would be amiss if I did not recognize Michelle who was fantastic to my Sister, in that she went shopping to meet the needs of my Sisters difficult dietary issues. Michelle made her stay better because of this! And the entire kitchen staff were wonderful to work with and always had a smile for me when I came in to bother them! What a great group of people!! Thank you all for being so Awesome!! I would be amiss to not mention Michelle!! She went completely out of her way to meet the difficult dietary issues my Sister has, even going shopping for her!! The kitchen staff was great always greeting me with a smile when I came to bother them!! Wonderful people work in this kitchen, and I am greatful.k for them all!! Thanks to you all!

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S “Boots” Church

I have 5 stars not because of perfection but because of great effort! Especially during the pandemic when everyone is having staffing issues it's so challenging. Although being a little short stuffed my mother was well cared for. Every person I dealt with from the greeter to the CNA's, the RN's and the Administrator was friendly, helpful and professional. No one ever acted irritated when I asked questions or needed something for Mom. We worked together. If you have a loved one in a nursing home or rehab be kind and gentle to those who help them. They have a big job. I think most people are always happy to leave a negative review but when they have a good experience don't take the time. Otherwise I think that their ratings would be a lot higher. Oh and one last thing their cooks are really good. Mom enjoyed the food very much.