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Beavsfan4

I am very unhappy with my mom's care here. I happened to walk into a "care meeting" with workers there talking to my mom. They want to kick her out and she can't even walk yet! There's no communication even though they say they call with weekly updates. The "administrator" is a young girl with a terrible attitude, arguing and raising her voice at me when she's "not finished talking" and didn't even let me get a word in edgewise about my mom's care, and their "moral obligation" to help us find a new place for my mother, with no resolution to current issues we are having! We are paying a lot of money for momma and she deserves to be treated like a human being! They have some excellent staff though. I just wish we could resolve our issues and move forward.

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Terri Cobb

I was sent here after surgery for a broken leg. From the moment I got here, I didn't like it, but I had to give it a chance. I talked to the social worker and I told her there seemed to be a long time to respond to the call button. She said their protocol was 15-20 minutes. (Seems like a long time to me). The next night (Saturday) the night shift was a mess. I waited an hour and a half for the first response. They were an hour late on my pain meds. The next time I pushed the button a CNA responsed right away, came in and turned off the light and said "give me a minute", left the room and never came back. 45 minutes later (after I reset the call light my self and pushed the button again) a different CNA came in. The first call (after 30 minures) I called out to the staff that I could hear in the hall "Is anybody out there? They responded "We'll be there in a minute" and I waited another hour. The patient next door kept calling out for help as well. Whatever they were doing in the hall (or cafeteria, I'm not sure), it was not patient care. All that being said, most of the staff were nice enough and the food was not bad. That night was awful. The rest of the stay was tolerable. My wait time after my complaint was better. I reported this to the PT and she immediately sent an email to the higher-ups. I also talked to a nursing supervisor and she said it would be addressed at the staff meeting the next day. They, then worked diligently to speed up my release. (Which is what I asked for). This is the second time in 7 months I've been in rehab and neither time was great. Thanks for listening. 4-21-25 So, I've been here another week and things have been better for the most part. The administration has come to talk to me every day to make sure things have improved. They definitely have. Wait time on the call button is within there parameters, 15-20 minutes. Usually within 5. Most of the staff has been very nice. The food has been edible with a few exceptions. One night, they completely forgot to bring me dinner. The PT staff have been great. I must admit, it hasn't been horrible. Just that one night was truly bad. I should change my rating to 3 stars. One bad night can spoil alot.

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Kristi B

I had the pleasure of working with Stephanie Aguirre, Social Services Director, on a hospice admission, and I was truly impressed by her responsiveness, communication, and overall understanding. Stephanie was friendly, approachable, and went above and beyond to meet the patient’s needs. I am extremely grateful for her support and thoroughly impressed by her dedication. Kristi Bizon VistaRiver Hospice

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Cindy Cyntia

They got our 94-year-old Dad moving—after a fall, partial hip replacement surgery and one-week stay in hospital in September. It is not an easy thing to see so many suffering with infirmity—however, looking closer, we saw them being treated with kindness and compassion by the Team. The PT/OT did an amazing job with our Dad and we are so glad he is not bed-bound and able to walk again, with assistance.

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Diane R

My father was recently a patient at the Marquis Wilsonville facility and I am happy to report that his PT team (Erin and Bryan among other PT specialists) were amazing and incredibly supportive! Their superb care and patience allowed us to move my father home for further in-home care and he continues to improve every day. I will forever be grateful for the PT team that supported his recovery!