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james lynch

My brother was sent to Ambler extended care. He had been in other nursing homes. The entire staff was the most sincere and professional that I have seen. The entire staff has been courteous, cooperative and caring.

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Joey Sweeney

My sister was placed in this facility after a 30day stay in the icu as she was critically injured. Upon visiting I found the place to be disgraceful. They left my sister in soiled “diapers” as the NA called it - which if anyone has gone through training it is degrading to adult patients to call them diapers. She was not getting the proper attention to help her with eating. Her one wound on her leg nobody attended to except for once in her 19day stay. Which I had to take her to the emergency room for iv antibiotics because they didn’t tend to the wound. Yet making sure they were calling me to see where they were going to get the daily copay of 220 daily. They moved here 3 times in her stay and she is not ambulatory on her own. They lost her belongings that were her daughters that she gave to her mom while she was in the icu to help give her mom hope and they feel it to be no big deal. When I picked her up the room -bed they placed her in had another persons personal belongings on the night stand - HIPPAA violation as I picked up a book that had the other persons personal information in. Failed two times to take her to a ct scan that was do follow up on her brain hemorrhage telling me they couldn’t get her transportation to the appt and never handled calling the neurosurgeon to advise and I rcvd a no show letter from. This place smelled and the rooms are dirty. I couldn’t breath in the room as the heater was on high along with an air conditioner unit on a curtain drawn on my sisters side with no proper ventilation. The only areas kept clean were the common hallways. Staff acts like a bunch of overgrown children and have no empathy towards patients. I took my sister out of there to make sure that she gets the follow up medical care for her long road to recovery from a tragic accident. This place is absolutely awful and complaints are being filed as the staff needs to be retrained on HIPPA compliance and accountability and responsibility of loved family members and making sure they are treated appropriately for the reasons they are placed in the facility. I have worked in the medical field for over 20yrs. I hope management makes some needed changes.

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Nichele Morgan

My father recently was there for short stay for physical therapy and wound care. I can say he enjoyed the physical therapy but it took a week for his wound to be addressed. The room he stayed in had a shared bathroom between two rooms and the toilet was constantly clogged. The entire stay the room was not cleaned to the point he spilled something and I went daily to see if it would be cleaned up. It was never cleaned up until I asked for a broom and I used sanitizer wipes myself. He was supposed to be on hourly checks which only happened during day shift. He was given medication that he was never on and no explanation of why it was started that raised concerns with his primary care physician. I went over the medication list when he first arrived and the medication list that was sent by the hospital and he was not given all of his prescribed medications. I would not recommend sending your loved one here especially if they are cognitively impaired and not always aware.

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Stephanie D

My family member was taken there a couple of years ago. There are good people there, there’s also people there that aren’t so good. Like any other place it’s got good and bad. In our particular experience we’ve had to endure unprofessionalism, hostility for wanting social workers and staff members to have accountability and phone calls returned which never are. His communication with his family is currently cut off, not for the first time either. He can’t even get help to put minutes on his phone. We were told it’s not their responsibility, so no. But when family lives out of state, how else is a disabled veterans supposed to get help except through the nursing home families have trusted to help our loved ones. I went to visit there before to find him flat on his back, in bed, in dirty clothes on a dirty bed in a dirty room. This was on more than one occasion, but when they knew I was coming, he was always dressed and ready and prepared. our family member is afraid to speak up on things because he said it will affect his care and how he’s treated. We are currently seeking help from an advocate because we can’t even get them to assist us in getting simple things done that he needs so that he can leave there to come home and live with family. It was really hurtful when they became hostile on the phone and tried to shift accountability onto my disabled family member. There was no level of professionalism with how I was treated. To go several weeks without even a phone call back and then to act like the family is the problem is not OK. I was being yelled at and scolded and more or less called a liar and so was my family member. Please watch your loved ones and visit often. Like I said there’s good there, but there’s also so bad. We really wanted him to love this place, instead, he tells me he’s scared to even talk to them because of how they react and he just wants to come home. I tend to believe him because they’ve yelled at me too. But again, please remember there are a few good people in there! I am not happy or satisfied with how the administration treats family members and residents though. Our family was/is very dissatisfied.

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William Russell

It was my first stay at at smaller short term rehab facility. Yes it's primarily a nursing home. I found all the employees most helpful throughout my stay. The physical therapy department was excellent. Joe, Sam, Patel and Nicole are dedicated and treat everyone in their care with great care and respect. Paulette is superb as a therapist although I thought she was a little demanding at the beginning of my therapy but she had me improving myself better than the therapists at Bryn Mawr Rehab Hospital although they were very good there too. My only complaint was that I didn't receive a review for my stay and the social worker didn't contact me about my in home therapy.