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John Harris

The staff there have been incredible!! Deb Rymeriwicz is possibly the kindest most compassionate person I have ever met Please pay these folks what they are worth to retain them

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Cheryl Ravel

Excellent food, beautiful buildings and grounds, most nurses and aides are very knowledgeable, deluxe and clean accommodations, PT and OT personel are excellent. Best rehab of 5 rehabs I've been to throughout life.

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Mike Tolan

My father spent an extended time here at the Rehab facility and received excellent care! Doctors, Nurses and Therapists were very knowledgeable and caring.

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Robyn Zappy

The care my Mother received at Shannondell was exceptional! The entire care team was very supportive, encouraging and patient with my Mom as she healed from her Total Hip Replacement. Great facility - private rooms, food is delicious, lots of activities and the Rehab gym is enormous. Definitely recommend Shannondell in Audubon!

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Kelly Muraglia

**Please do not send your loved ones here.** I am writing this with a broken heart and deep concern. My sweet, funny, and loving mom experienced a devastating decline in her health while staying at this facility, and my efforts to get her the care she needed were ignored. During her stay, my mom had a sudden and significant change in mental status. I raised the alarm multiple times, explaining that she had a history of developing metabolic encephalopathy just before pneumonia set in. My concerns were dismissed — at first, the staff simply told me, *"She's probably just depressed."* I was desperate for someone to listen. Finally, a compassionate nurse — who wasn’t even assigned to my mom — said she would reach out to the doctors. But still, no one contacted me. I logged into the patient portal and sent a message pleading for help. The response I received from someone named Dan left me stunned: he wrote that it was their *policy* that doctors do not contact patients or family members on weekends. This is not just a policy issue. It’s a failure of compassion and common sense. My mom should have been sent to the hospital immediately. Instead, she was left to decline. By the time she was finally admitted to the hospital on Tuesday, it was too late. She passed away just one week and one day later from multifocal pneumonia. I can’t stop staring at the screenshot where Dan coldly reiterates this policy — as if it somehow justifies what happened. My mom, who was previously up, walking 200 feet, chatting and laughing — her therapists knew her whole life story — suddenly could not even stand. I have videos that show her sharp decline. Still, I was ignored. I want to make clear that the physical therapy staff was incredible, and the one nurse who went out of her way to advocate for my mom truly cared. But their compassion was not enough to overcome the indifference baked into this facility’s policies. Dan, if you ever read this, I hope you learn to correspond to families with empathy — not condescension. My mother was a beautiful human being who deserved to be treated with dignity and urgency. This facility needs to take a hard look at its policies and make real, immediate changes. Families should not have to beg to be heard. I am left with sadness, grief, and disbelief — and a deep hope that speaking out will help prevent this from happening to another family.