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Megan Weber

DO NOT send your loved ones to this facility. In addition to being understaffed, the staff they managed to keep is negligent. My aunt was a resident here for 4 weeks, and received horrible treatment from this facility. She was supposed to be showered twice a week, yet every week when we asked if she had her scheduled shower, they would have no explanation for why this did not happen. She was supposed to wear a back brace due to a broken vertebrae, and staff would NEVER put it on. Her call bell would be ignored for >30 minutes at a time, and she had several falls because she couldn't wait that long to go to the bathroom (who could?) We had to call the administrator daily (and sometimes more than once a day) to receive even the basic level of care. We were placated and left with empty promises every time. A few days before she was finally discharged, we were talking to our family member and heard a staff member yelling at her/her roommate, calling them names, and throwing washcloths at them because she was angry that water was spilt. This was brought to the attention of the administrator, who said she would "look into it" only to later say that we had "misheard/misunderstood." If you are going for physical therapy, good luck! Our family member had to private pay for some of her stay, yet PT is not open on weekends/the holidays. I cannot believe this facility is still open.

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Kelsey Braun

UPDATE: My grandfather is now dead because of them. My 101-year old grandfather was sent to South Hills Post Acute to rebuild his strength and shake off the confusion after surgery so he could come back home. Up until this time, Gramps was walking around with his walker just fine and very much had his wits about him. We were so blessed to have such a lively, lovely Grandpa. Now, he’s on a ventilator. The staff - that we were told would provide around the clock care - would leave him in a chair in the hallway all day, under bright lights with alarms going off constantly, and with nearly zero engagement. Confused about why someone had to feed him, the aides would give up after a matter of minutes, so he went hungry most of the time. We only knew he ate what we personally fed him for lunch. We saw a physical therapist and an occupational therapist once as they evaluated him. We were told Gramps was seen once by the house doctor, but we never spoke to a doctor at the facility and a doctor never called us. Every day that he was there, we woke up to a phone call that he fell out of bed eight hours prior to the call. Every time that happened, Grandpa’s mind left a little more. Instead of giving him medical attention, they opted to “check” on him every so often, which we didn’t even see when we visited. They played it as if they had less responsibility since no one actually saw him fall. The last day Gramps was there, we found him bleeding from gashes on his arm and his gown drenched in blood. Everyone played dumb (how they didn’t notice all of the blood is beyond me) and it took an additional ten minutes to get someone to clean and patch him up. He was covered in bruises by this point. Later that evening, we received a phone call telling us that Grandpa had “what looked like possibly a seizure.” They assured us he had calmed down, was resting, and that they were going to keep an eye on him. They asked if I would like to him to go the hospital to get checked out further, to which I said yes. Paramedics realized the urgency and took Gramps to the closest hospital instead of our preferred one. Once we got to the hospital, the doctor informed us how urgent this really was and that HE WAS NOT SLEEPING BUT COMPLETELY UNRESPONSIVE. He bit through his tongue and had blood all over his mouth. After the falls he had at Post Acute, his brain is bleeding, and it wasn’t bleeding in the imaging he had of his brain before being transported to Post Acute. This place ripped my grandpa away from my family just days before Christmas, the day his Christmas gift was delivered. Instead of enjoying the holiday as a family, we’re handling affairs. I would share photos of the shape my grandpa is now in because of them, but the photos are just too gruesome. DO NOT SEND YOUR LOVED ONES HERE.

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Judy Black

I was recently discharged from the South Hills Bethel Park Post Acute Care following a 20 day stay. Days 1 -20. I had both Occupational and Physical therapies five days a week. The therapists are a group of highly skilled, supportive and caring professionals. Kudos to all of them. The facility is spotless and well maintained. Nurses and Nursing Assistants were consistently attentive, caring and professional. Patient safety was paramount at all times. Medical services provided a full eye exam and needed foot care. Additionally, I received a flu shot and pneumonia vaccine. Food services made a concerted effort to provide patients with a balanced and varied menu. Thanksgiving dinner was excellent. A snack was also offered most evenings. Without exception, I was always treated with courtesy and respect. In summary, I would give South Hills Bethel Park Post Acute Care my personal overall Quality score of 4.3 on a 5.0 scale. This was my second admission to this facility and I returned because I had the utmost trust and confidence that I would receive the help I needed. I was not disappointed and was able to return home to live independently & safely. I highly recommend South Hills Bethel Park Post Acute Care.

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Roger Tachoir

My wife spent nine weeks in this facility. I could not have asked for better care for her. The staff there were fantastic. I was especially grateful to the social workers, Stephanie and Autumn. Everyone was friendly, helpful, and considerate. Her care was very professional and efficient. Hats off to a great facility.

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Racheallee Lacek

⚠️Public Awareness⚠️ Be AWARE of Healthcare Services at South Hills Post Acute⚠️ What you need to know about the care my grandmother received during her recent stay at South Hills Post Acute. 1. Lack of Communication: There was insufficient communication between the admissions team, the supervisor, and the social worker from St. Clair Hospital. This lack of coordination created confusion and delays in care with my grandmother receiving her medication the day of arrival. she is a 94 year-old woman who just had a fractured hip surgery brought to the rehab rehabilitation center. 2. Patient Consideration: Upon my grandmother's arrival, there was a noticeable lack of consideration for her comfort, particularly regarding her room assignment and the admissions process. 3. Medication Delays: My grandmother did not receive her medications in a timely manner. It took approximately five hours for the supervisor to enter her medication into the system after arriving, resulting in unnecessary distress, pain and discomfort. 4. Staff Knowledge of Patient Conditions: A facility team member exhibited a concerning lack of knowledge about my grandmother's condition. This was evidenced by the improper transfer of the patient on an oversized wheelchair, which posed a risk to her safety. 5. Dietary Restrictions Ignorance: It was apparent that staff members were not aware of my grandmother's dietary restrictions, leading to potential health risks. 6. Dismissive Attitude of Staff: When we raised our concerns about the quality of care and treatment, the supervisor responded with dismissiveness and a combative attitude, further exacerbating our family's distress and grandmothers. 7. Facility Condition: The environment is dated, reminiscent of conditions from another family member's stay in the late 1990s. This lack of upkeep raises concerns about the overall standards of care provided. The facility receives hundreds of thousands of dollars from the insurance companies to have these patients in their facility. You would think they would modernize and cleanup their surroundings. 8. Missing Dentures: My grandmother's dentures went missing during her stay, adding to our concerns about her care and the facility's management. The supervisors ignorance in reporting provided negligence towards a “hearsay” report versus the recorded upper and lower dentures on her records that were in her mouth which staff acknowledged. 9. As a family, we decided to make an executive decision and remove our grandmother from the facility. The process was very challenging again with miscommunication. I was told by the social worker at the facility, that, her prescriptions we’re being transmitted to CVS pharmacy. Three to four hours later, we were told that they were not being transmitted and that we would have to come to pick them up at the rehabilitation center either at midnight or the next morning. Again, leading to more distress, pain and discomfort. 10. Overall Experience: The professionalism exhibited by the staff was below acceptable standards. The RN-to-patient ratio of 1 to 15 is concerning, indicating inadequate staffing levels which likely contributed to the issues faced. Given these serious concerns, do not send your loved one to South Hills Post Acute! It is essential that future residents receive the standard of care they deserve.