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Kelly Dentler

When I was in there in 2021 for 2 weeks myself for therapy after covid it was fine I couldn't complain much about anything. But what I don't understand is why Social Services take so long to find them housing to be out on their own again. The person that I come to see now is a lot better and wanting to go home but she didn't have a home when she came there so therefore she needs somewhere else to go she wants her apartment of her own and just have like a home care aide a couple hours a day. She's been in there since beginning of June. I was telling her that I don't understand how that would work if Social Security pays for her to be there. So how she to find a place and put money down on a place for herself. Everything is such a slow process

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Bobbie Stewart

Still some issues with food being cold. Some night staff are lax at responding to bell rings. Olga has had to wait an hour to an hour and a half for response. She messed herself the other night because no one came. Some night staff respond, turn off the light, say they'll be back and never return. On the positive note, Mr T is an excellent care giver and very responsive to the needs of patients. Very professional and skilled in the care of the elderly.

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Shana Malone

My Nan has been at Laurel Lakes for rehab for about 6 weeks. Every time I go to visit her, every single staff member is so friendly and happy! She really feels at home there. One man, in particular, named Tati has been amazing! He works so hard, never slows down, and is still always smiling and joking with everyone!! I have no idea what he makes, but he deserves a raise!

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Craig Muck

I am impressed with the quality of care my mother has been receiving at Laurel Lakes. My mother is receiving excellent care and appears to be adapting well to life in their care. The staff has been very friendly and attentive when my mother expresses concern with them. The staff listens to my concerns (albeit very minor in nature) and have taken action to resolve my concerns. I have attended both the 72-hour and care plan meeting and feel confident that the staff recognize my mother as both a patient and an individual and that they are taking the time to get to know my mother and care for her needs. The physical therapy team are working to improve her physical condition. Their approach and technique appear to be spot-on, and she has shown positive progress. The customer service manager, social worker and her charge nurse have been a real pleasure to work with and have been nothing but exceptionally competent, knowledgeable, and professional. Thank you all for the care you provide, it is making a real difference.

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Chris Hermann

I understand that costs are tight when it comes to food services at a place like Laurel Lakes. At the same time, I have to believe there are a higher standards that should be maintained when it comes to the quality. It’s as if this place doesn’t even try. Patients don’t want to be there, obviously to begin with, but when you serve the type of food that’s served at this facility, it makes it exponentially worse. It might be tough to find good help, and professionals that wanna do their job but the one thing that would be easy to fix is the preparation and quality of the food being prepared and served to the patients. Much of the food I wouldn’t even feed my dog. If you’re unfortunate enough to have a loved one completing rehab at this facility, prepared to make arrangements to have food brought in.