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Karen Lutz

I wouldn't recommend this place for anyone. They are understaffed constantly so your loved ones don't get the care they deserve. The place isn't sanitary. It smells of urine terribly. There isn't any communication. You have to constantly tell the people working there what your loved one can and cannot do. They have no idea what is going on with people. They give you a menu and they still give you the wrong meal. This is a minor problem unless you have medical problems and cannot eat certain things. The only thing that I can say is good is the physical therapy. Other than that I feel sorry for the people there. They deserve better.

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Brian Doll

I have been here years ago back then it was horrible but after my uncle was put here I have to say it's very clean no bad orders like a lot of these places because of lack of care for the residents every time I walk in it always smells sooo fresh and clean and all the staff that work there are soooo friendly and pleasant and very professional but yet down to earth and honest about any questions I have for them I know there are bigger and more expensive places but I honestly wouldn't want my uncle anywhere else the care that the staff give at this place is exceptional with that being said I would give the slowest paid all the way up the latter to the highest paid employee that works there an A+ and I am very thankful for each and every employee I know it must be hard at times for people to work in places like this but I'm telling you these people that work there no matter how much they are being paid it's no we're near enough P. S. Thank you all soooo very much for all your loving care that you give to not just my uncle but all the residents that live there

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LORI MOGK

Horrible place! My husband was sent here post covid after spending 10 days in hospital . He also has Parkinson’s disease so he is prone to falls . My daughter got a call 6 hours after he arrived there … he fell out of bed ( a cot more like it) there were no rails to keep him from falling out of the bed , he had a bright yellow wristband on that says FALL RISK mind you . She was told they got him back in bed and placed a mat on the side of bed on the floor . Just one side 🤯 It was after 10 pm and we were assured he was ok . The next day we drove up there to check on him . I was livid ! The nurses were chit chatting behind the counter , not acknowledging me at all ! I had to interrupt their convo and ask which room he was in . By then I just walked there by myself and saw my husband lying on his cot with no rails still, with a gross amount of poop on him and his sheet. It was then that I decided that I was breaking him out even though it was not recommended. He was delirious from the post covid that went to his brain , he had a foley cath but we took him out and he recuperated at home . I would definitely NOT RECOMMEND THIS PLACE IF YOU HAVE A CHOICE!

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Cathy Brundage

Love this nursing home! Mom had Alzheimer’s and is in the memory care unit. They always communicate with us whenever there is an issue. They know how dementia patients are and how to handle them. Room is pretty clean and she’s gained some weight from the food. She seems happy there.

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Nancy Strait

My mother has been a resident at Susquehanna Health and Wellness for nearly five years. Watching a loved one decline is never easy, but throughout this journey, I’ve found immense comfort and gratitude thanks to the dedicated staff who care for her so well. Yes, the building may show its age, but I truly believe everyone there is doing their best with what they have, and their efforts shine through. Communication, especially in situations like a fall, has been outstanding. It’s incredibly reassuring to know she’s in the hands of people who are attentive and responsive. When we take her outside, it's heartwarming to hear staff greet her by name. The fact that we can drop in unannounced and always find her clean, dressed in regular clothes, and looking well cared for speaks volumes. Sadly, that’s not something all facilities manage to uphold, especially those facing staffing shortages. The 24/7 care she receives has made all the difference, and I want to extend my sincerest thanks from the bottom of my heart.