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stacey adams

Past patient and retired health provider. Even though the walls are nicely painted. It was loaded with feces in all the wrong places like on the bathroom door knobs, walls, the sink, my basin and the room floors. I didn't complain ordered the cleaners and cleaning the room as best I could. Evenly they took the cleaners. Their sanitizers were not good so I bought my own. The nursing assistants were pleasant but had horrible training they put soiled diapers with feces & urine directly on the floors ie. had NO HAMPERS. They used just plastic bags which may or may not be used until they cleaned my neighbor. I kept asking what's my bill? "We dont know yet. While there I had to be hospitalized for a Pulm.Embolus which when that happened the doctor had failed to continue heparin so being bedridden this happened. All I can say to anyone in Cranberry DO NOT GO HERE. By the way my bill cost $10,000 per month well above Concordia's $3,500. So now instead of resting I be paying for the $30,000 bill for 3 months stay & yes I was labeled as "self care"...incontinent of both urine & feces. I cleaned myself. Not all places are like this place. I just suggest...DON'T GO HERE.

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Jackie Lindsey

I would never recommend this facility to anyone. My mother went there to recover from being in the hospital for over a month. They ignored her at night, she has a stage 4 bedsore because of neglect and she developed a horrible bacterial urine infection that almost killed her. They left her food tray sit out in hallway for an hour until I decided to go find her tray myself. Also over Christmas, they had 1 aid/nurse for 35 patients! Unacceptable!! And when I flipped out to the social worker, I thought things would change. Nope… she ended up in the ER and was in the hospital getting treated for her bedsore and bacterial infection that would have turned into sepsis through her bloodstream. They should be ashamed at how they treat their patients. My mother was in so much pain and Agony, she couldn’t even do her therapy. BTW, the therapist were wonderful people. I have nothing but good to say about them. They even said her treatment wasn’t right by the nurses there. It’s a shame people go for just a paycheck in the medical field and literally don’t care for patients. If only the tables were turned and it was there loved one!

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Debra VanZandt

My brother is a resident of Cranberry Place. I live out of state and am very concerned for him. I called him at 11:15 this morning - no one had been in to see him. He has been ringing his call button and has had no response from nurses. He has been in soiled clothes. And has not been gotten out of bed yet. I tried twice calling the nursing station - no answer. Was put through to the nursing director, her mailbox is full so I cannot leave a message. Was then put through to the administrator and got her voicemail. What do I do to get proper care - who do I call next? So, after not reaching anyone yesterday, an administrator finally called me back hours later. She was not happy, was very condescending to both my brother and me. She did, however, say it would not happen again under her watch. The administrator told us there was an emergency and they were behind schedule. 3 hours is a long time to wait regardless of another emergency situation. She told my brother she would fire the employees responsible for the neglectful behavior - I was on speaker phone when she came to his room. My brother told her he wanted no one fired, he just wanted changed from soiled clothes in a more timely manner and wanted help cutting food and reaching food for his meals. She assured him she would make sure he was out of bed and dressed at breakfast. She assured him his calls to the nurses would be answered in a timely manner. She said she would personally come to his room in the morning. Well, I called my brother this morning at 11:23 to be exact and he was still in bed and had been calling the nurses station to be changed and no one was answering his page. When I called the nurses station she told me she was not working yesterday and did not know of any concerns addressed yesterday and they had an emergency this morning that put them behind schedule. Where was the administrator today? What kind of an emergency causes no answering of pages to the nurses and a patient not being able to get out of bed before noon, not once but two days in a row? If this place is so understaffed, why are more patients being admitted? And why does the administrator take such a stand but does not follow through on her own assurances? The therapists are wonderful. They are personable and helpful, very supportive and encouraging. Yesterday and today, they covered for the nurses to help my brother. They did so because when they came to my brother’s room for his therapy sessions, they saw he was still in bed and needed attending. I’m not sure from here how to report his lack of care but thought if it is on the website, someone who can assist may see this.

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Miracle

It’s unfortunate that the people that’s representing this facility in a real bad unprofessional manner my father is in there with multiple health elements, including kidney failure, and he has to deal with very unprofessional childish behavior, like retaliation, being vindictive being argumentative with him , he is very ill One of my concerns is How the doctor is prescribing his medication he’s on multiple high blood pressure high cholesterol Not only that it’s like they’re giving it to him all day every day so that mean he is tripling his doses of a medication that he only has to take once or either twice a day, which is causing my father, to have the jitters, irregular heartbeat, cold sweats it is terrible. If you have family that’s in there. You should really talk to them and make sure that they’re being treated fairly. There is a dark side to the medical field that people don’t speak about. there’s another gentleman in there that’s next-door to him that sits in his pee for an hour Very terrible. There’s a supervisor in there named Amy that is very rude. Very vindictive. She has authority to lead by example, but she doesn’t lead by example in a professional manner. Too prideful to admit when she’s wrong and she’s very argumentative she has to have the last word she likes to make My dad wait his medication to watch my father suffer, mentally emotionally and psychologically and that is evil And very unprofessional and unethical, the way she representing this nursing rehab rehabilitation I think when it comes to administration, they need to be more stern and actually reprimand anyone who’s conducting themselves in a unprofessional manner if that was being done, then we wouldn’t have issues like this so watch out for your loved ones everything that glitters isn’t gold, there’s always that one person who likes to use vulnerable patients as emotional punching bags and that supervisor Amy is one of them I’m speaking up for all the residents in there for the ones who can’t speak up for themselves as well. My father is very outspoken and he gets upset like everyone else so he may say things out of frustrations that I don’t agree with to whoever he’s talking to, but people who work here need to sit back and realize that these are the patients they’re already frustrated. The patients already don’t want to be there. The patients are already vulnerable so why not take the time and be prudent even when you disagree with the patient and just say you’re right or I’m sorry for the misunderstanding and walk away a lot of things can be resolved if you just simply just walk away but still continually genuinely do your job. To work in the medical field, you have to know how to walk in love and show unconditional forgiveness, and show unconditional understanding! If you don’t do your best to practice these characteristics on a daily basis then you’re not suitable for the position I can speak this way because I’m in the medical field myself So please question your loved ones and make sure they’re being treated right and make sure that their diet are right cause for when I see dietary doesn’t do a good job either! And cranberry please please don’t respond to me, saying how sorry you are Prove how sorry you are by actually reprimanding. The staff that is conducting themselves in a very unprofessional matter. The word sorry is an action word. - thanks so someone responded to me down below, but they already kicked my dad out. They made a lie and pretended like they spoke to me and sent him to the hospital. The caseworker in that facility had a personal vendetta Against my dad that’s terrible but what can you say hurt people hurt people!

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Laura Flaugh

I typically don’t post reviews but I wanted to help correct a low review by sharing my wonderful experience with the entire staff while my mother was under care at cranberry place. The nursing staff, aids, PT, food and cleaning service staff were all super kind and she was well cared for during her stay. She has received care at at least four other facilities and this was by far the best experience.