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Elizabeth Price

My mother-in-law has been here one week. Most of the people who work here are kind and hard-working. This is not an easy job, and we appreciate the care that is being provided.

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Bronson

My grandma was here and the staff is terrible they don’t go to her when she pushed her button, didn’t let go to sleep when she wanted to because it was “too early”.

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Karen Boris

Some of staff very nice and helpful but the rest are rude and not kind to patients which is unacceptable! No one answers the call bells. They seem very short staffed. Weekend/holiday staff have terrible attitudes! Food is not very good. There was a supposed Covid outbreak but half the staff did not wear masks going in and out of rooms. Do not send your loved ones here!!!!!!!!

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Eileen Green

My family was horrified at the way our father was treated at this Rehab Center. He was nothing more than the equivalent of a potted plant in the corner. It was stressful to see the lack of care and blatant disregard for his health, wellness, respect and dignity. He wore a bracelet indicating he was at risk for falling. They informed us that two qualified people needed to transfer him to the bathroom. He would push the button and no one would come for 40 minutes--which we timed. Family was instructed not to help. When family went out to locate someone for him, the hallways were bare. When we found someone, they were miserable and told us they needed to find a second qualified person to get him to the bathroom. This process happened over and over continuously throughout his stay. In addition, they would smile in your face and say, "you know the drill-we need to find a second qualified person." When they finally came to help my father to the bathroom, they then walked away and disappeared leaving him alone on the toilet unattended, even though he was "at risk" for falling. When we came back into the room, we could hear him yelling hello several times and family members were then on another mission looking for staff. Again, we would find one, but then that one would need to find another. Their attitude and poor treatment came from the top on down-not from just a few. The manager was well aware and just as bad. This appalling treatment did not stop at how my father was treated but also towards all of his visitors trying to help him. It also did not end with health staff, it overflowed to the kitchen staff-mostly the primary woman behind the glass who yelled at us for merely trying to get his wheelchair placed correctly at the table. She screamed that we should sit somewhere else and stop "making a mountain out of a mull hill" by something as simple as turning the table slightly to get him comfortable. In addition, she also demanded that we move our chair over instead of politely asking us, which would have been a much better tone in dealing with the public. In any event, we quickly complied although it was pretty shocking! Needless to say, we would never look to Pine Run for him again nor for anyone else. We want to let everyone know about our experience through this review before considering putting your loved one in their care.

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Carol Van Horn

My stay at Pine Run Health & Rehab was excellent. The nursing care was great. The Dining Facilities were very clean. Food was above average but could’ve been hotter. But then I discovered they outsource 98% of their foods therefore trying to heat the items in warming trays isn’t so great. I sent things back to be reheated in their microwave. Even my coffee. But the young people who waited on us were beyond excellent! The ladies in charge of extra curricular activities were just wonderful. My 2 week stay was great. My sincere thanks to Chris, Debbie, Deb, Carla, Damie, Hope, Bill my PT, the entire Dining Staff and so many more!!! And my special “meal buddies”, Bonita, Kathryn, Lori, Thelma, Occa, Eileen, Cyndi, Bill and Ben!