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Anna Perez

My aunt was here for awhile before coming home, my family and I visited frequently. I just want to say the staff here are tremendous. 10/10 I watched them move mountains, even when short they gave excellent care, were attentive and did it with respect, grace and a smile. The DON was so nice, the activities ladies was amazing, as well as the young lady located across from the elevator on first floor who assisted us with carrying things in and always treated us with so much respect. (I am sorry I don’t know names) we really felt welcomed by all of them. Only reason I gave 4 stars is the gentleman at the front desk is rude, screamed at a coworker in front of us (scared me and my cousin). I also want to say it’s disgusting to be greeted by someone sitting at the desk stuffing their face and trying to speak with a mouthful. He seriously has no manners. One of the times we waited over 15 mins to be let in til finally a cna coming out left us in, once inside he was seen in someone office discussing what he had planned for the weekend. Several times we had to wait for him because he is constantly missing and seen just talking to people about out of work stuff. Legit was telling people how he met his girlfriend and once about a guitar. He is always on his phone which I find disrespectful and we even stood there once while he was gossiping about other staff to what appeared to be another family member. Overall bad experience with him every time. Besides him the building was clean, friendly and and we had a wonderful experience! Thank you emerald for your exceptional job with my aunt and for how welcome we all felt every time. You guys are all amazing. God bless

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Katelyn Leed

I would give 0 stars if I could due to the condition of what my loved one was left in. Matted hair up to the scalp talked to one of the staff on the floor just for them to do nothing about it, had to come back in and dematt it myself (took 4 hours). Nails not clipped. Dirty sheets under clean bed pads. My loved one was found laying half off of the bed without her call bell. Soiled brief on the bathroom floor. You would think they would prioritize infection control and dispose of the brief. Or even prioritize the hygiene of the patients. It breaks my heart for anyone in there with the neglect they receive. Not to mention, ignoring the call bells & when you do get a nurse most of them are very rude. Please do your research before sending a loved one here!!

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Marilyn Stoltzfus

My Step-dad was admitted here for a 2 week rehab from Ephrata Hospital. The place was clean. The staff was friendly. I also got to meet the in house RN Supervisor he was a male and I don't remember his name at the time who was very nice. And so was the on duty med nurse , she was very nice as well. My step says the food so far is good , and that is important to him. It was definitely a lot nicer then when it was Manor Care years ago. Hopefully his physical Therapy will go well and he can return to his Apartment in Ephrata within in his 2 week stay that was ordered. The only thing that is a little challenging is the parking for visitors. There is street parking out front or a Church parking lot where you can park across the street.

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Albert Baker

Every nurse, nurse assistant, cleaning personnel and kitchen staff deserve high praise and a raise. They do it all with a smile and great patience. Whatever you are paying these fine professionals is not enough!

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Fred Dee

The staff was very helpful in getting me to the room I needed to go to. The only change I would suggest is changing the wording on the entrance door. It does say to call if the doorbell isn't answered, but when you call, the 4 digit extension doesn't work as instructed. Otherwise, it's warm and inviting. It's a simple check-in process by answering some health related questions.