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Jada Laster

Would give 0 starts if I could. They are the reason people die. They let my grandpa sit in soil for almost 2hrs after we asked for him to be changed, he ended up with a massive wound, they weren’t turning him every 2-4 hrs like they’re supposed to. They kept saying his kidneys were failing but when he was sent to hamot his kidneys were fine. We never even spoke to the doctor there the entire 4 months my grandpa was there after leaving over 10 message for him to call us. Dana was very neglectful and other charge nurses were vaping in trache patients rooms. Eugene is not smart. They tried to give my grandpa a tb test even thought we told them he can’t have the standard tb test and has to Have an xray because he’s tested positive before. The charge nurse said he’s never heard of that before. It’s obviously they just hire anyone.. my grandpa ended up passing from the massive wound he developed. They recently got a new hospice wing so they can get away with killing people due to their neglect. One time I went to visit and his feeding tube was turned off. They said they didn’t know why it was off and someone must’ve forgot to turn it back on. One time he clearly had a fever, we had to ask for them to take his temperature it ended up being 103 so he was sent to hamot where they found out he had pneumonia, that happened twice. They let peoples call bell ring for over 45mins while charge nurses and cnas sit at the nurses stations laughing and on their phones. DO NOT send your loved ones there. They need to be shut down every time we would tell hamot he was at Lecom they would get this disgusted look on their face and tell us they’re so sorry. I met a nurse who said she worked there for a month but had to quit because it was so bad. I’ve been reporting them any way I can because no one deserves to be in a place like that.

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Stephen Stitt

Very poor quality treatment for all residents. You have to wait almost 2 weeks for a shower. When you walk in the door your hit with straight ammonia smell that turns your stomach

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Kayla

Everything about this place is so sickening they are going to be the reason people die! If you can avoid your loved ones coming here please for their sake do it! I can’t even begin to explain how cruel these people are to the patients. My grandmother was not offered one bite to eat by 5 PM. I had to come in myself to bring her food and they try to brush it off as the kitchen not getting her ticket. She has no dietary restrictions when I got ther Every person on that unit was standing around the nurses station They had not done rounds gave meds nor been in the room to check on them again it was 5 PM Whitney the supervisor should not have a job or be working caring for any person, young or old. The staff are doing the bare minimum to earn that paycheck and go home. The place reeks of feces as soon as you hit the door. I plan on getting a hold of the state and reporting I can’t believe the things I saw and the conditions these people are in I didn’t even want to leave I literally cried.

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Colleen Steward

Staying for a little ehab after a few weeks in the hospital. I was there for about 5 weeks. For the most part the staff seemed to be very caring and interested in the patient's care. However, as is commonly heard in the industry, there just aren't enough employees to care for the quantity of patients (with the level of care that is needed) in these places. Housekeeping came through everyday, but usually only emptied trash and a quick sweep was done. There were dust bunnies behind anything you couldn't see from the door (until the night before my discharge and were told to do a "deep" cleaning, which according to that particular staff member, she has never done. This included the previous activities with the addition of a very irritated individuals mop job.) The paperwork one was given at intake had all kinds of activities and services that, when you questioned the staff about it, they had never heard of these things. Sadly, many things were not done properly and most people just turned their heads the other way. Meds not given properly (sometimes they just plain forgot to give me certain meds and sometimes they gave them a few hours before or way after the correct time. I know that these are med errors and are supposed to be tracked, but they are just signing off as given per instructions. Most of the time I was given my medication in a fairly accurate manner, but on occasion my insulin was given too far before a meal or way later than was instructed by the prescriber. The bell call system was very old and didn't completely work all of the time. And when it was working, they answered by coming in, turning it off, and leaving saying that they'd be back in a few minutes to take care of your needs. Many of us were forced to sit in our own filth for long periods of time. Sometimes hours. In my case, for three hours to be exact. We are helpless while we are there if we are bedridden. Thankfully I was only there for a short time, but many people live there until the day they die and it's just really sad to see. I did get the rehab promised (mentioning because some people said they didn't.) I found the rehab staff to be very friendly and conscientious. I hope someday this changes, but from this experience I am not too hopeful.

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Lin blank

I stayed at this facility as a temporary patient, getting rehab and readying myself to go home. My room was very clean and comfortable. The nurses were all spectacular! Gwen, Sandy, Dana, Jenna, the other Jenna, Danielle, and Cassie were amazing! The CNA’s who deserve a raise are Amanda, Tina and Rachel. Denise is also a good aide. The housekeeping crew, Josephine, was always very careful to keep the room clean and smelling good! The PT and OT staff?? Amazing!!! This place rocked my rehab! Thank you Naomi, Lexi, Gina, Laurie, Allison, Chris, Julie, and some others who I do not know your names!! Honestly these ladies are fantastic and caring! The Activity girls were awesome too! Always kind and always pleasant! The negative sides… the food. Horrible. The soups are good. The tuna fish is good. But I can never eat eggs, rice or chicken again. A few bad aides…. I won’t name them to embarrass them but honestly, they made the nights very long and uncomfortable. So I would recommend this place for Rehab.but I am very happy to be home. .