J

Jan Cappello

This was a much better stay than last time. The staff was attentive. The only glitch was the Tv remote broken they were able to fix it. . The staff was helpful. Im pleased abs glad to be strong enough to go home.

J

Jennifer Shah

Formal / Complaint Version (with fall included) Staffing at this facility is negligent and consistently below acceptable standards. Call times are extremely long, and CNAs are visibly overworked. I was left on filthy sheets for days, which contributed to infection concerns—I am still recovering from an infection that began during my stay. I also fell out of bed while at this facility, which raises serious concerns about supervision, safety measures, and fall-prevention protocols. The food is among the worst I have ever encountered, and the facility is unable to accommodate special dietary needs. Residents are even encouraged to use DoorDash, highlighting a failure to provide basic care. When I asked to leave, I was told I could not, despite calling 911. Gigi, who runs the facility, presented herself kindly to family members but treated me with disrespect and hostility. I am deeply disturbed that a hospital discharged me to such an unsafe and dehumanizing environment. My greatest regret is not leaving against medical advice on the first day. Had I done so, my health and safety would likely be far better today.

M

Mark Spool

I’m writing this review for my wife. She has been in 3 different sub-acute facilities in the past year. Exton Post Acute is far superior to the other places, and if I personally ever had to go to a sub-acute facility myself this would be where I would want to go. The main reason my wife went to Exton Post Acute was for rehab (PT, OT and ST). The rehab people/therapists, equipment, and new-looking facility is clearly a competitive advantage for Exton Post Acute. She will be leaving here very strong and that means a lot to us. The staff is fantastic. They are always available and clearly focused on their patients’ (and their families’) needs. The building (rooms and hallways) feels like a hotel. We were very fortunate to have my wife stay here and would highly recommend it to anyone. If she ever had to go to a sub-acute facility again, this would be the place!

D

Dominic Nave

Exton Post Acute has been amazing since switching to Marquis. The entire atmosphere has transformed. The staff is incredibly friendly, welcoming, and genuinely caring. You can see how happy the patients are, which says everything. They also host wonderful networking events that bring the community together in such a positive way. Lisa Marinucci the Director of Community Relations does a phenomenal job and truly goes above and beyond.

M

Maura DiTrolio

My mom stayed at the after her surgery, and we were very impressed with the experience. The community was clean, professional, and well-organized. The nurses and staff were incredibly helpful and went out of their way to make sure she was comfortable and fully prepared to return home. We’re very grateful for the excellent care she received.