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Jeff Mays

My father in law was a resident and I can only say good things about the facility and staff. He received excellent care even though at time he was very combative and hard to work with. Unfortunately he passed away and in his final days and hours the care and love he received was so above and beyond what we ever expected. The staff monitored him continuously. I won’t name names because there was so many I would miss someone. There were so many staff members that came in and sat with him holding his hand, kissing him and loving him. In his final hours I could not believe one nurse came in asked if he had a favorite song and she played it and sang along to him. So many beautiful songs it made the room feel so peaceful. Another staff member came in on her day off and sat holding his hand talking to him and showing so much love. I would feel very good to place any of my loved ones in this facility for care. I can’t say enough good about this facility and staff. A facility is only as good as the staff and this staff is spot on!

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Greg Anderson

Our mother was a resident of Hanover Hall and we were very pleased with the cleanliness of the facility and quality of care provided by the staff. We found the staff to be very helpful, compassionate, and friendly. There always seemed to be someone available at a moments notice to provide assistance. The staff was also very accommodating with respect to visitation hrs, etc. Hanover Hall not only provided excellent care for mom, but also helped reduce a stressful period for the remaining family.

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Strawberry Jam

My father in law just passed away in this place yesterday. He died with a gigantic pressure ulcer on his bottom from being left in a chair all day and he stopped eating and drinking a long time ago. The staff apparently didn’t care whether he ate or not and a nurse told some of my family that “if all he was going to do was drink Boost, she would take it away from him”. He just wasted away in this place which stinks of urine so bad, the smell hits you in the face as soon as you walk in. I can understand not having enough CNA help but the way they just allowed my father in law to waste away like that without a care is despicable and we live 7 hours away so we couldn’t do much to help. Do not put your loved one in this place if you care about them and don’t want them to spend their last days suffering.

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Robyn Kenworthy

I cannot begin to say enough good things about Hanover Hall. My mother was in a nursing home in York for almost 3 years before we were able to get her back to Hanover. She has late stage dementia and needs full assistance for daily living. Hanover Hall has FAR exceeded our expectations. Everyone is friendly, they know our names, they smile when we arrive, they are personable and they love my mom. Hanover Hall does not smell, if you know - you know. Everyone wears a badge that is visible, the inside is clean and inviting. Yes, it’s not the Hilton deluxe, but for us and my Mother, it’s perfect. They have accepted her Hospice agency and are willing to work along side them, Hanover Hall staff listens when I have concerns and makes sure to make my mom a priority. We are there daily and she is always clean, she is taken care of and overall even though she cannot tell us and does not recognize us I know she feels safe and is happy. I would recommend Hanover Hall to anyone!

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K

My mom is receiving care there at the moment. Staff friendly , helpful and knowledgeable. Only downside..and it's HUGE is the food (if you can call it that) is horrible. You really need to do something to improve the quality of the "food". Serving fresh salads and real veggies that are steamed would be nice. And a fresh banana should be yellow and creamy color inside not rotten on outside and black inside. C'mon!