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William Paff

Definitely pleased with the skill of the staff, their consistency and professional care. On top of that So many are enjoyable to work with, and even going the extra mile.

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Sheri Massafra

Everyone is very friendly and caring. My husband has only been there for a short while but so far I’ve been impressed with the quality of his care!

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Mary Shaner

I don't reside at Hickory House but visit a friend there. He is very content, place always looks nice and clean. Staff is friendly. It's on my list when I need care!!!

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Nya Whitson

My grandfather stayed there about a month and a half ago two months ago At first, it was good. My grandpa had a release date but something got misconstrued over medical and also we were moving him into a new place. We told them that so we can make sure he’s comfortable in his new home and has everything he needs. They had an issue with that. I understand that! Now come to the pick up date. We pick him up push him in the wheelchair to the car. We noticed he defecated himself that was on their watch we called the nurses out there and told them they said there’s nothing they can do because he’s been discharged. They couldn’t change him so we asked them to put him in the car since he defecated himself on their watch. they had an issue with that had an attitude about that they did end up putting him in the car. Yes, he had to ride all the way back to his home with feces on him.( The nurses ended up calling the caregiving company, saying we couldn’t put him in the car. They didn’t explain everything that he defecated himself on their watch and they didn’t change him.) The nurses not saying all, but the two nurses that helped us had attitudes. I wish I knew what their names were because I would put it in this review because I know not all the nurses are rude there. I wouldn’t recommend this nursing home, especially from them to nurses gonna find out their names! A nursing home I would recommend that’s not too far from there is twin pine, a great nursing home with great service and friendly staff!

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Mike Dunn

My observations are purely from the perspective of a spouse of one of the patients; my wife started rehab for a severe injury five (5) days ago. We chose Hickory House because it had the highest rating (4.8/5) in the list of ten insurance-approved rehabilitation facilities from which we were asked to select a place. When you walk into Hickory House, you DON’T get hit with the aroma of urine-soaked adult-sized diapers like one experiences upon entry into so many other such facilities. But I could waste your time delivering the accolades that Hickory House Nursing Home deserves. However, I must stop here to tell you about a great 👍 thing that occurred regarding a crucial catch that got my wife back on the medications she needed. Heather -- the 3-11 Nursing Supervisor -- and I were discussing a crisis event involving my wife, trying to ascertain what happened (and what caused it) as we poured through her records that accompanied her from Penn-Presbyterian Medical Center six days previous. She got to my wife's medications list, and read them off to me as I compared it a spreadsheet file I maintained on my phone. Two of them were totally missing from the meds she took at the hospital (One they never gave her [She'll have missed twelve days of this one come tomorrow, when her missing medications will be delivered.] at Penn-Presbyterian Medical Center, and the other was apparently discontinued the day she was transferred to Hickory House, six nights earlier.)! These missing medications 💊 totally accounted for the crisis event that had transpired earlier that evening. It was Heather's professional approach that said something was amiss. Furthermore, her willingness to work with me to find a solution to my wife's episode speaks volumes about the level of excellent care afforded to patients and residents alike. Unfortunately -- and here's why the ☆☆☆☆ rating, and not five ☆'s -- in the human services fields (like nursing homes and rehabilitation facilities), most people are afraid to work with infirmed people in such a setting, especially since the COVID-19 Pandemic. This mentality leads to critical staffing shortages -- especially on weekends and holidays -- in these settings. This in turn, leads to long waits for a CNA (Certified Nurse's Assistant) to come to a bedside to assist patients who require assistance with getting to the toilet/commode, sometimes upto an hour. However, it's like that in all of these places.