WILLOW BROOK REHABILITATION AND HEALTHCARE CENTER is a Medicare-certified nursing home located in KUTZTOWN, PA. CMS overall rating: 5 out of 5 stars. Google rating: 4.6 out of 5 from 244 reviews. Accepts both Medicare and Medicaid.

WILLOW BROOK REHABILITATION AND HEALTHCARE CENTER

kutztown, PAMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

120 TREXLER AVENUE

KUTZTOWN, PA

Berks County

Service Area

This nursing home is located in Berks County and serves residents in the PA area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 5.0 / Industry Avg: 3.0

✓ Above average

Health Inspection RatingFacility: 5.0 / Industry Avg: 3.0

✓ Above average

Staffing RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

PRESTIGE HEALTHCARE ADMINISTRATIVE SERVICES

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.37 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.42 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 52.6% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 45.3% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

4.6
244 reviews
Amanda Molchanow

Amanda Molchanow

The staff at Willow Brooke are so friendly and helpful. As a fellow healthcare professional, it is wonderful to see such an engaged team who truly care about their residents.

Verified Google review
Santosh

Santosh

From the warm smiles on friendly staff to the clean and renovated rooms, Willow Brook is a hidden gem for those seeking Skilled Nursing Rehab or Long Term Care Placement. You feel the difference when you speak to staff, they really care about their residents, always looking to achieve the best outcomes. It's not surprising why they are a 5 STAR Rated Facility!

Verified Google review
Regina Snow

Regina Snow

Wonderful place to visit. The staff is amazing and very caring towards the residents. The receptionist is also amazing and greets you with a big smile as soon as you walk in. I love it here.

Verified Google review
wendy G

wendy G

Staff is friendly and helpful! The Administrator Kathleen and DON Kim are very involved with the staff and always are greeting visitors making them feel comfortable. As you walk into the doors you are welcome by staff and office administrators with a warm smile.

Verified Google review
April Delillo

April Delillo

My grandmother was there for rehab and the therapy department was outstanding. They got her strong enough so I could take her home for good on Thanksgiving. The nursing staff was so kind as well as the admission department, social worker and the administrator. This is also the only place I know of that has a dedicated shower team. They went above and beyond to make my grandmother clean, comfortable and feeling a little like her self again. What a great team you have. They truly put the patient first.

Verified Google review

Reviews from Google Places for WILLOW BROOK REHABILITATION AND HEALTHCARE CENTER. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.