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Pliskin

As it is currently, the staff I have interacted with so far are decent people. They all don't know the policies and are understaffed but try their best to do their job and be helpful. They had a huge staff change recently and it seems like those who took over are taking all the necessary steps to make the changes they need. The only complaint I have is the food. I get a lot of it is USDA food that is given to them through the state and most of it is hard to make anything good out of. My issue is it is constantly bland overcooked casserole that often has an unpleasant smell. There was a night I was there visiting my loved one when dinner came in and when we looked at the plate it was barely a scoop of mac and cheese plopped on to the side of the plate. It was pathetic. Residents aren't even eating the main entree most of the time and surviving off the sides and snacks. Not getting your proper portions and being served uneatable food is not part on a healthy diet and can hinder recovery in people with severe medical conditions. Also I get that the residents can't always get what they want how they want it but some nights the dinner is tuna casserole. I think if someone doesn't like something like fish they should have some alternative to that. 3/5 for now but I can see this place getting better in the coming year.

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Jen Mckeag

My name is Marlene M. I really liked being at hillcrest, I actually hate to leave, the employees treated me well, I made a lot of friends and wish I didn't have to leave and I would come back in a second. But I am looking forward to seeing my dog!

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Gretchen Czech

My only problem is that no one answers the phone. I was hung up on today. After about 3 rings the first couple time and a few more rings after. Almost as if intentional. Not sure if the phones need fixed. There is also no way to leave a message with the front desk. I called today about my aunt who got switched to a new room, but wasn’t really able to articulate what happened or how much the change would be and when I called the facility, I could not reach a single person. Just a bunch of hung up calls.

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Janet Andrzejczyk

My mom ( Arlene) was there for rehab and had excellent care . They take pride in keeping it clean and not smelly. My mother thought the food was excellent. Jennifer ( activities director) always made sure my mom got whatever she needed. The therapy department really went above and beyond as did the entire staff. We drove 45 minutes to the rehab and would go there again if needed. I was hesitant after reading the old reviews. Please don’t judge the facility based on that . It is not the same place. Thank you.

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melissa mitchell

I have had an excellent experience working with the BOM and Administrator Assistant regarding Medicaid and resident transfers. The facility is easy to work with, and their explanations are thorough and clear. Would recommend this facility to anyone who’s in need of rehab or long term care in the area.