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Diana Bitting

My auntie is living at SJ's, the second facility we have used. Nurses and aids are caring and efficient. The second floor, as I have observed, is clean. Given I am with my aunty 4-5 days per week, including for meals, the food menu feels a bit repetitive, but this has a lot to do with my auntie's eating restrictions and capabilities. Mostly, the food is prepared well and tasty. The aids and kitchen staff are friendly and accommodating, no matter my constant requests. My auntie does not take part in social or recreational activities, but the staff is understanding of her wishes and finds other ways to make her smile and feel comfortable. Whenever auntie has any kind of discomfort or illness, the nurses provide care promptly. The spiritual support at St. Joseph's is excellent. Auntie receives communion several times per week, often given by one of the resident sisters, who take time to chat with both me and auntie. Nursing home life is not like home living, no matter how good the staff and facility are. But my time with my Aunt at Saint Joseph's has made me feel like part of a family.

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Stacia Friedman

I had a very positive experience when my 91 year-old mother was admitted for end of life care. The staff made sure my mother was comfortable and free of pain at all times, as well as helping me cope with my own well being.

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Mark

Mom is in St Joe's, very understaffed but staff does exceptional. Little upset that they do not have a band-aid for a cut on mom's arm. UNBELIEVABLE!!

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Googles Guide

Seriously less than five stars but not even four is mind blowing to me. This place is a hidden gem when it comes to senior citizens. Everything here from the exterior to the interior is worthy of praise. The staff is remarkably responsive and compassionate. My family member is staying here. The first time I came I was welcomed in the most warmest way by everyone including the friendly residents. Everyone here is always smiling and warm. I’m also told the menu is very good although I have not had any food. Not alot of amenities here in contrast to other modern day places like this. However the koi pond in the garden adds a really nice touch.

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Annette Jones

While I have skimmed through the most recent reviews, I have to be honest about my family’s current experience. We have a family member on the second floor, 2A Pod. They are extremely busy with short staff. I’m there for 6 hours at a time various times of day and days of the week. Our family member is a one on one patient unless they are asleep for the night. Not once have I come in to find them unattended or ignored. Their needs are attended to close to immediately. I have walked the hallways through the entire 2nd floor observing all the pods and patients. The aides who are often contracted take pride in their duties and the patients on their shift. I can’t say enough good about Michelle the charge nurse and the way she runs her unit. I am experienced with these facilities from bottom of the line (Rivers Edge) to the pinnacle of excellence (St. Mary’s, Moss Rehab, Paul’s Run, Christ’s Home). Staffing shortages run rampant throughout the industry. Permanent employees don’t always see eye to eye with contract employees. My unfortunate experience this past Sunday was this: an Aide who was nonstop attending to patients rooms reported she was injured while attending to a patient. She kept her confidence and was only reporting what occurred to request a 2 person assist going forward. About an hour later, some dishes, meal covers, and cutlery fell from the dining cart at the nurses station where trays were being collected post dinner. The same aide who was injured immediately helped her other staff member pick up and clean the mess. The Aides take the time to gather patients and bring them to the activity room seating them where preferred to give them a break from their private room. There has to be enough staff on shift because they cannot just leave them unsupervised. They are provided snacks, drinks, and an activity if they wish and it’s available. The activities director for the entire facility sorted through about 15 boxes of puzzles hoping to find one for residents who had already completed ones they had up to twice already. The look of sadness on her face while keeping her jolly, friendly disposition spoke volumes. If you have time to complain about minor issues; you have a means to offer a solution. Become a part of your loved ones temporary, transitional, or permanent community. They desperately need puzzles anywhere from 15 to 25 large pieces up to 300 or more piece regular puzzles. Any safe activity you can donate will be greatly appreciated: large print bingo, decoration, arts and crafts for all levels, checkers, chess, connect four, matching games, crayons, large print coloring books, etc. The facility is also accepting leftover yarn donations. A volunteer knits throw blankets for patients and residents who are without financial means or family assistance. I am confident that my loved one AND yours is currently being cared for properly. Especially in today’s standards! I have seen far worse where ONLY basic needs are met if they are met. Otherwise staff are on their cell phones or fraternizing amongst themselves. I am NOT in the medical field. Quite the opposite. I don’t tolerate medical gaslighting, lack of knowledge and concern for quality of life, or neglect. I implore you to spend 6 hours at the facility at least twice before you start writing a review without factual evidence and proof to back it up. I would also like to add Diana, night shift Nursing Supervisor, is also exemplary of running a caring, supportive, compassionate, and focused patient floor. I wish you continued success at improving the quality of life for patients in your care. I also wish you all individually the best.