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Timothy Keil

This agency is presently under investigation for serious and egregious conduct toward its residents including fraudulently charging for services and medications withheld, abusive behaviors toward residents, tolerance of "punishment" of residents by staff, egregious neglect, and poor communications and transparency with residents' families. Presently, the PA Dept of Health, the Federal Ombudsman program, the Area Agency on Aging Adult Protective Services and the facility's corporate compliance department have initiated investigations. If you're considering this agency as an option, my very strong suggestion is don't. The entire corporate culture of the facility is rotten and your loved ones will NOT be safe in this facility. See the photographic evidence of our loved one - this could be yours.

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Dawn

I wouldn’t even give them a 1 star. My mother is in there after having her knee replaced for rehab. She has hardly had any therapy there and has been in bed practically the whole time. They claim they don’t do therapy the day before you leave and the day of discharge. For food they serve fish ALOT and not everyone likes seafood. Today she asked for a ham sandwich without cheese and it looked like they just scraped the cheese right off of it. The other day my mom had a patient from across the hall come over and go and try to take my mom’s cell phone right out of her drawer. Good thing my mom saw it. I would definitely not be recommending this place to anyone. They don’t care about the wellbeing of their patients.

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Fabrienne DeRise

I waited a few weeks to do this review with a clear mind because for a long time I was very angry with them. My mother passed away but she was in Woodhaven for approximately 2 months before she passed last April. I honestly do not know what rating to give them. In the beginning of my mother's stay at Woodhaven, I was impressed with the nurses and staff''s professionalism and care for their patents. But something went wrong. My emails started going unanswered, my mother would press the call button for the nurse or staff and that too either went unanswered or would take a long time before someone checked on my mom. My mom was afraid to complain to the head nurse or to the director. Once, my mom called my sister to tell her she was still waiting for her pain medication and she had been waiting for a long time. My sister called the nurses' front desk and requested that they follow up with mom immediately. Within minutes, a nurse went to my mom and yelled at mom for calling my sister to complain. I was so angry when my mom told me about this incident. But mom also once said, "I've been through worse nursing homes than Woodhaven." That meant she justified their lack of support she needed. This was a 24 hour care facility and she wasn't getting that. My mom had a hard time feeding herself. I asked the Woodhaven staff to put her on the support for feeding list and they did not do that. Mom lost 16 pounds during her stay at Woodhaven. But to be fair, my mom had cancer. She was very sick. Much sicker than we originally thought. My mom passed away at a hospital two weeks after her last night at Woodhaven. I did not hear from the director or the head nurse offering their condolences. That meant to me that my mom was "just a patient". There were a couple of caring and kind nurses who wanted to do their best to support my mom. I could see they wanted to do their best. So, two nurses really stand out for me in a positive way. One staff member always had a smile on her face. That being said, I just wanted to be fair and say that there are a few good people who work there. Keep in mind, they couldn't work 24/7. I still wouldn't know what rating to give Woodhaven. But I'll go by what my mom said. That is, "Ive been through much worse nursing homes than Woodhaven". Thus I will give Woodhaven a 2.0 rating.

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Jessica Puza

My mom was in there for 4 days for respite care, hospice told me to pack all her medications in original bottles. I only gave her enough medication 5 days They didn't give her any breathing treatments The boxes were unopened. ( she has stage 2b lung cancer)or her antibiotics for a uti. And other medications... Plus she was sent home MORE medications on a pill pack then what she went in with.( with only 2 day punched out). I don't understand why the facility had to fill her medication when she was sent in with them..there is No Communication with the nurses( she fell and no one called me to tell me) It wasn't until I called to see how she was doing only to find out she fell and it's very hard to reach anyone after 5pm.

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sally cathell

Do not recommend this facility under any circumstance. Cleanliness is below standards, drinking water is only distribute if you request it, and even then didn't always get it. Nurse call buttons weren't answered for up to 40 minutes, and when they were answered the majority of the aids begrudgingly attended to your needs. I begged for a shower everyday for 4 days before getting one and never received another after a two week stay again after numerous pleads. Several meals were forgotten and not one tray delivered had everything on the menu..always missing at least one item. Did have a meeting with staff as far as attitude of the aids and from my understanding they did correct that situation. Even my discharge wasn't handled correctly. Soon after I was returned home by a service, the same service came 30 minutes later to take me back. The ONLY positive with this facility was the Physical Therapy Dept where the staff treated you with great care, patience and dignity.