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Pea

PLEASE CONSTANTLY CHECK ON YOUR FAMILY MEMBERS!!! Neglect at its finest. All agency workers because they can’t keep their own facility staffed. You’ll receive an assignment with NO ONE to go over it with you. Linen they do have is STAINED with feces! Residents left to sit in the own urine and feces ALL DAY.

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C C

The parking lot is in extreme needs of repairs. Some of the staff is good, and take good care of patients while others are horrible. The food served isn't the greatest, and a lot of times they run out of food, and serve sandwiches or something else that's not on the menu. Sometimes food is served burnt. They constantly are out of body wash for patients, and just shower them with water. As far as patients brand new clothing being sent to laundry to be tagged and/or washed disappear. Sometimes they forget to inventory the patients clothing. Sonia is very good with doing and returning laundry, while other workers deliver patients laundry to wrong patients rooms even though laundry is marked with the patients name. At times medications aren't given at proper times to patients or the patient is given 2 doses at one time. Employees go in and out of a side door, and you even see others come there who aren't even workers go in and out with friends. Employees should be made to carry clear back packs because too many times patients clothing disappears. This will help eliminate the thieves taking the belongings of the elderly and sick. Some of the workers are there just for the paycheck, and not work. This place was changed to Onyx Wellness from Towne Manor, and it still has the same problems and needs a lot of these issues resolved. They make this facility sound so great, but what they say they'll provide isn't up to par. The dining room never has enough chairs, and the patients rooms dont even have chairs for visitors to sit. I'd suggest visiting the facility numerous times, and at different times to see for yourself how things are before making a decision. This place has a lot of issues to be resolved.

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Sheila Pickett

I had the pleasure of visiting my grandmother from 9/25- 9/28 and Nurses and aides were very caring and nice, Even thou everyone was so nice her aide Sierra Williams stood out to me, Sierra went above and beyond to take care of her residents as if they were her family. I am the director of staffing in a Nursing Home and I was an aide for several years and she made me feel that my grandmother was in the hands she could be in, I would hire her in a heartbeat. If she ever came to upstate ny , there will be a job waiting for her.

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Brenda Seivwright

Had a relative stay here for a couple of weeks just before Christmas. First off the building is very old, parking lot filled with pot holes, and overall very unpleasant. Along that the caregivers allowed the other patients to roam unattended. My relative (MIL) informed me that she often had an unwelcomed patient barging into her room causing her to have severe anxiety, even after making this known it continued to happen. After her stay, my mother in law suffered from severe bed sores that had not been there when she arrived. Would not recommend.

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John Reutcke

Town Manor West has been a very nice surprise. Indeed it is a nursing home, that involves a variety of things. The staff makes the difference. From the administrator, admissions, nursing, and of course therapy, the reason I am here there is a staff beyond reproach. There is a genuine care, professionalism, warmth, and a family environment. The business office has a general care and concern. Social work excel's, the nursing assistance are great, and food service is surprisingly good. I am thrilled I found Manor Care West, and my faith in their continued care is absolute. My tenure here will not be terrible long, however I will not forget That Manor Care West was there when I needed them. I strongly recommend this facility.