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Patricia Fecca Pat (Trish)

The staff is very helpful ,, kind and always pleasant. My Neice has Huntingtons desease and this was one of the only places that would take her. Shame on all of the other places. This place is 45 mins from my home but is worth the ride so far.I hope that my Neice is getting everything she needs while I’m not there but, I think they are very accommodating.

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Andrea Christine

The staff here took excellent care of my stepfather in his final days. They made sure he had food he could/would actually eat, were kind and communicative, had him participating in activities until he wasn't able to any longer. The staff there treated my family like their own and gave my mother peace of mind that he was being well looked after when she couldn't be there.

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Cathy

Never able to have any one awnser the main number. I have called for days at a time. Got lucky two times in ten months. The one time someone picked up at the main number and she apparently could not speak English. I did not understand a word she said. The only other time I got a English speaking woman on the main number , I asked to be trasfered to the nurse's station on my family members floor because he does not have a phone in his room due to dementia. The receptionist transfered me and it rang and rang so long it went back to the main number. When I told the lady it was me and they would not pick up the phone she could tell I was upset because I had to speak to the nurse's station to get to talk to the family member I wanted. It had taken me days to finally have someine awnser the main number.This kind receptionist took my name and number , had to leave her post to go upstairs and get my person on the phone by dialing my number for him. God bless her for her kindness to me. When I reached him the nurse's aides were apparently, right there at the nurse's station because they were chatting it up. And laughing so loud him and I could not hear each other speak. He politely told them he could not hear me could they please lower it, they purposely got louder. The most rude bunch of aides I have ever encountered in my life. The company that owns this place should be ashamed of themselves. They must put money a head of people. To cheap to hire full time phone operator who would anwser the main number after 6:30 in the evening. Nurse's aides that are rude to the very people they are suppose to be taking care of. Rude and lazy. It dont get much worse then the way this place is run . If you have a family member in this place with no phone be prepared to not be able to get any help in reaching your loved one.

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Andrea Stewart

Don't go there! Staff lazy and steals medication and very slow to respond to call bell! Verbally abusive and uncaring except for a few!!!Physical therapy was good and therapists kind and helpful but the food was awful and be prepared for sleepless nights as the night shift parties and makes lots of noise! I got wrong medication, no blood sugar tests for my diabetes and incompetent health care! I hated every minute I had to stay there! Beware!

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Erin McCloskey

My father recently stayed at Suburban Woods following a hospitalization. The staff was incredible. I was not sure what to expect and both my father and family felt supported throughout his stay. We had a number of unique requests and the staff treated us like partners, not patients. We had a plan and thanks to the amazing staff, Anne Marie, Vinette, Chrissy, and others, the plan was executed and my father was well cared for in a timely way. It felt great to see this level of kindness and attention during a challenging time for our family. Thank you!!!