C

Char Adams

My mom was at The Willows for rehab from a fall. She has late stage dementia and suffered from dilerium during her stay. The nurses were rude, and unprofessional when my mom would refuse her meds. They would leave the room and never return. I had to go to the front desk and ask for a nurse to bring them so I can give them to her. The aides were exceptional! They always had kind words and tricks of the trade to get my mom to respond with little to no fuss. Kudos to Cemone, Andrea, Jayla, Troy, and Peter. Thank you for all your help.🥰

K

K Pery

The people who took care of our elderly father, with advanced dementia on the 4th floor at the Willows, knew him well and became his "family." They did their best with the unfortunate circumstances that allowed NO visitors, family, friends per the PoA directives. This was a very difficult situation for our family as we had NO idea he had been placed at the Willows. They would not even confirm his presence on the grounds for 4 months, until he was identified by another relative. Nor was an appropriate photo placed at his door until then. The placard outside his door went from blank to a picture of a nun, shortly after (see photo). For that, I give the Willows 2 stars, our Dad died before we were allowed to see him. The Willows is a no frills environment to say the least. Our Father deserved better, I am grateful 🙏 for the ones that recognized his displacement.

A

A “Lil Bird Nerd” Renee

Not only is this place comfortable for my gram to heal up after her fall...they are nature friendly! Finch feeders, beautiful pollinators planted everywhere...its gorgeous 😍! Thank you from someone who helps rescue wild birds...every feeder makes a difference ❤️

N

Noah Manion

The staff is pretty good and the facility seems to be kept well. However, the stench of urine that seems to hang in the building and hvac system is awful. I took to applying Vicks to my nose before going to visit because the smell was so strong. Turning on the air made me realize that it must also be in the ventilation system.

M

Marsha Houston

My mother was moved to The Willows four weeks ago from another care center. Our encounter so far has been wonderful. Every staff member you come into contact with,no matter where you are in that facility, is courteous and kind. Mom is very well cared for. The staff knew her name the very first day. When I was in her room putting up her Christmas tree, I could hear staff members engaging with other residents outside of the room in such a kind and positive way. Even though she is late state Alzheimer’s and her abilities are extremely limited, I still received a call from the activities director ask about her prior interests in her life so that they could try to engage her as much as possible. It truly is a blessing that we found our way here!