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The Hype

Recent reviews have me a bit worried and concerned, my mom is in here and I noticed several red flags. The last time i seen my mother she was sick and had an infection, and was just left in her room with little to no medical attention, in fact an employee approached me last week and told me to “make a scene” because that’s the only way “she was going to get medical attention “, staff is unhelpful and always passes the buck and blames the other person when asked simple questions like, “why don’t my mother have sheets, pillow or where is her clothes “ bathrooms are always filthy, my mothers toilet seat has been broken since she’s been there causing a fall risk, bringing unsafe conditions for her and other parents. Staff is rude, they dumb when you ask them anything, you’ll never get answers or a call back like promised. Right now as I type this, my mother looked so bad I was about to call 911, she couldn’t open her eyes, no energy and had a bad infection with no medical care other then a visit from a under qualified employee. No doctor!! The person that posted yesterday about this place please contact me, my mom is also on the 4th floor and it’s a nightmare.

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Nora Light

I am writing to formally report severe neglect, unsafe conditions, and possible violations of state and federal care standards at a longterm care facility where my husband’s mother is currently a patient. The conditions we have personally witnessed are alarming and inhumane. Patients are being forced to live in unsanitary and degrading conditions, including: * Patients left naked in their beds with no clothing provided * No sheets, pillows, or basic bedding * Patients unable to leave their rooms because they are not given clothing * No televisions or activities provided to patients on the 4th floor, leaving them isolated and unstimulated * Bathrooms that are filthy and unsanitary, with visible large roaches * Patients not being properly cleaned or cared for * Denial or delay of necessary medical treatment For four consecutive days, we had a camera in my mother-in-law’s room that captured how patients are treated. The footage documents neglect and conditions that no vulnerable adult should endure. This evidence will be provided to your office. These conditions place patients at serious risk of harm and appear to violate basic standards of care, dignity, and safety. Our loved ones are defenseless and rely entirely on this facility for their well-being. On Monday, we will be contacting the Governor’s Office directly and submitting this documentation. If immediate corrective action is not taken, we will also be reaching out to local and state media to ensure this situation is exposed and addressed. We are requesting: 1. An immediate investigation of this facility 2. Emergency intervention to protect current patients 3. Accountability for staff and administration responsible for these conditions We are prepared to fully cooperate with investigators and provide video evidence, dates, times, and additional testimony. Our loved ones deserve care, dignity, and basic human respect. What is happening in this facility is unacceptable.

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Beth Kilpatrick

I had an awesome visit with my husband staff was very friendly and helpful. The place did smell and now the whole one part of the hallway is leaking and there are blankets soaking up the water in the floor so not safe for anyone staff or residents the nurses that I met were nice though just need to clean this place alot

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Wanda Howe

It was very horrible for my sister rm 212 it was not clean. Blood and spit on walls. Mold in bathroom sheets were unclean dresser drawers were dirty. And this was day one of being admitted. She left out of there. It goes to show you never judge a book by its cover. I did give you one star. But to be honest it should be no star. And I feel bad for some of the employees that they have to work under these conditions

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Natalie Taylor

Care Pavilion is a facility that no one should have to live in. The staff appear untrained in safety issues, unprofessional, and often condescending. During my visit, I witnessed serious problems that make this place unsafe and unsuitable for vulnerable residents. There was only one staff member supervising 36 adults with mental health challenges. I was able to visit my family member without showing any ID or proof of who I was—a major security risk. If I had wanted to bring drugs or other harmful items inside, I could have easily done so. My family member, who lives with substance use and mental health challenges, is not safe in this environment. I saw a resident walking around in a hospital gown with no underwear, which was degrading and unacceptable. Other residents were throwing glass dishes at each other, and one was swinging a cane at another person. The facility is unclean, poorly maintained, and lacks access to fresh air. This facility fails to provide even the most basic standards of care and dignity. Please do not place your loved ones here—it is unsafe and neglectful.