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Frank Taylor

Let me say I have been to Kearsley once before for my dialysis and each time I was greeted with respect. The place is very welcoming each and every time, I love the coffee social the atmosphere is great and the people are funny. Great place for someone who needs Dialysis and a comfortable enviroment.

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Geraldine Petteway

This place has been truly wonderful to me. I’m able to get what I need without having to wait or make a fuss, the aides are very kind and lovely. My room is always clean and my roommates are always a good match.

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Princess Chaiyah

From the outside and within the neighborhood, this nursing home appears highly rated. When you first enter the building, the front desk staff is friendly, helpful, and welcoming. Unfortunately, once you move beyond the front desk, the experience changes completely. The overall staff is average at best, but communication is extremely poor. My mother has been here for two months for short-term therapy, and during this time I have had very little communication with anyone regarding her care or well-being. When I asked to speak with the social worker, I was told she had already left for the day. No phone number was provided, and there was no reassurance that she would follow up with me. There is one nurse in particular who truly stands out she is compassionate, attentive, and genuinely concerned about the residents she cares for. She clearly loves what she does, and it shows. This line of work is not for people who are only here for a paycheck. Caring for others requires patience, empathy, and dedication. If that is not present, this is not the right field. As for housekeeping, it appears services are limited. Every time I visit, I find myself cleaning my mother’s room. If you are looking for convenience and a nearby location for brief visits, this facility may work. However, if you are seeking a warm, compassionate, and involved staff who truly care about their residents, I strongly recommend taking the time to find another facility.

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Evelyn

During my stay at Kearsley, I have had a very comfortable experience with my private room. The television works well, it's nice and warm and the nursing service is amazing with me. Feeling extremely grateful for their care of me.

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L. M.

I don’t know where to even start with this facility. Reading online reviews and seeing so many five star ratings leads me to believe that they are incentivizing positive reviews. Social workers will tell you that the place has a five star rating. Online you’ll see beautiful pictures of the golf course and the newly renovated parts of the building. However, reality sets in once you go to visit your loved one. I will say that the current Administrator is very kind and welcoming. That is the only positive thing I have to offer during my loved one’s stay at Kearsley. On the first day that I visited, I witnessed two male staff members arguing in the lobby which seemed like it would escalate into a physical fight had one of them not left. Not a good first impression. I make my presence known and advocate for my loved one due to the rude staff, and the very long waits for care after ringing the call bell. My loved one had major surgery and was left lying in pain during the night with no explanation. She was also ignored by an overnight nurse who would only speak to and provide care for their White roommate. The food is absolutely terrible. My loved one has barely eaten during the time that they’ve been there because the food is cold and tasteless, and ended up losing a significant amount of weight because of this. Overall, it’s not a sterile environment. The hallways smell of urine. Staff don’t clean daily. They only come around to clean the rooms and change the bed sheets every 3-4 days. The sheets are so thin that I had to bring blankets for my loved one because they were literally shivering. Staff was asked to provide extra blankets but the one they gave smelled of feces. My loved one asked staff at the desk for a pen and was told that she would have to wait until the next day to get one - for a PEN?? Speaking of the front desk, they are always on their phones and not paying attention to what’s going on around them. I once approached them to ask a question and they were all so engrossed in their phones that none of them heard me. That isn’t even the worst of it. My loved one was sent to a medical appointment ALONE due to understaffing. No one from Kearsley called our family to let us know so that we could accompany them. How do they determine who can go on appointments alone and who cannot? I would have posted this review sooner but I purposely waited until my loved one was out of there out of concern that staff might retaliate. There were so many more issues that I won’t go into. Overall, there are a few good employees but most of them lack the compassion that is needed for this kind of work. I would not recommend that anyone sends their loved ones here.