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Gina Burke

My father's care was horrific at this facility. He was admitted because he had 4 broken ribs. His stay should have been quick but they thought he was unable to get out of bed without an assistance so he sat in his bed for 4.5 days without any PT. When I brought it to there attention they said he would be getting PT the next day, next day came and no PT. Finally on a Saturday I told them I am taking my dad home and I wanted a transfer of care to Penn home care. The nurse supervisor said she would take care of it. 2 days after he left I had to call several times to be told be the administrator that they would not be transferring his paperwork to his primary doctor or his homecare because he left without there consent. While my dad was in there care, I never received a call back when I requested a call from the nurse, the PT and the social worker. I had to repeatedly call before I could get anyone on the phone. It took me 1 week to get my dad on homecare. Alot of staff doing not very much. The facility was dirty, the food was terrible and the lack of care was below average. I would never recommend this facility.

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Gregory Markin

Our family would like to extended our deepest gratitude to Mary Matthews for the level of care and kindness she showed my father. Even with the language barrier, she treated him with such warmth and always with a smile that he felt safe and supported. It gave us great comfort knowing he was in her hands when we could not be there. We are especially grateful for the equipment she arranged for him, she did more than she had to, and it will help him greatly. Because of her dedication, he recovered quickly and was able to come home before the holidays. For this, our family is truly thankful. Gregory Markin and Sebastian Viktorov

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Ron Ruch

Unfortunately my dear father had a stroke and was being treated in the hospital. This was a familiar reminder from 7years back with my MIL. In both instances we were left with the difficult decision as to where we could find care quickly with the pending hospital discharge. My siblings and I turned to Oakwood Healthcare because of the care they provided for another family member. Upon making the initial phone call I spoke with the admissions coordinator’s Ms. Charlene Williams. We had a lengthy conversation and she invited us for a tour of the facility. Ms. Charlene is a very special person, she has a way of helping ease the fears of the many decisions that have to be made in a very short time frame. She was there to answer every question and provide knowledge on each forthcoming step. In addition, the admissions director,Ms Brandi Brown, provided us with a compassionate hand and assisted us with providing the best possible choices for insurance along with other financial matters. Also, the social services team, Lenore Buckvicz and Mary Matthew’s, added their support and kindness to the mix with the legal forms and clearly explaining the what’s and why’s. Let me not forget the nursing staff. Miss Debbie, the director of nursing and Natasha (a beautiful, kind and compassionate woman) who is a credit to the field of nursing and Emmett, the overnight nurse who took the time to contact me when dad had some difficulty with breathing and kept me informed throughout the evening. And I cannot forget Ms. Franny, she has her finger on the pulse of everything during the day and “GETS THINGS DONE”. Lastly, I must say a special thank you to a team of people who don’t always get recognized and they are the nursing aides, and the cleaning department. Without them Oakwood wouldn’t receive the multiple positive reviews. Kuddos to each and every one of you and thank you for taking care of my pop.

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Tamikah

I really would love to say Thank You so much Ms. Charlene for following up with me & my uncle Lawrence. I felt very comfortable leaving my uncle in the care of the staff. He was there for 3 weeks & not once did he call me to complain. When I came to get my uncle I was greeted with positivity & the smell of fresh paint, not the smell of urine & lost hope like other facilities I've worked in. I'm so impressed with the follow-up calls that we've received even weeks after him leaving. They provided us with a mobile PCP for my uncle so he doesn't have to travel so much for doc appointments they made sure he has OT & PT and any other needs we needed to be met. If you have to take you're loved one to a nursing/ rehabilitation facility I would recommend Oakwood above all else. It's far ( up the Northeast) but very well worth the travel😊

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Mia Casole

Went to visit my brother. It seemed like a lot of people work there, so care seemed good. The lobby was nice..everybody there was very pleasant and helpful. My brother seemed happy with his care. He said his dinner was good..he likes the food. The facilities seemed a little outdated and the hallways were small. I’ve been to facilities that were gorgeous and modern but the care was awful..I’d rather see my brother somewhere that is a little outdated with good care than the other way around. I noticed the gardens outside were beautiful and well maintained. My brother’s picture on his tv was terrible..but his roommates tv picture was beautiful… I told my brother to ask why but he said he didn’t want to complain. My brother said all he cares about is getting better and getting good rehab care.