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Kieran Suares

The therapist here are very good and patient with me. They take their time and they are encouraging. I do not miss any days.

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Darleen Ruger

My visit, there was very pleasing the facility was clean and SMELL very nice The employees were Pleasant and friendly if I live so far I would visit more often BIG THANKS for taking care of my Brother Kenneth Ruger THANKS again and HAPPY HOLIDAYS TO ALL 🥰

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samantha

Management: I would like to share a few concerns I have with University City Rehabilitation, my mother has been in the facility for a few weeks now, I would like to say her overall care has been good, other than a few concerns in the beginning which were corrected, yesterday I visited my mother, while I was there I ordered food for her, I went to the lobby to meet the delivery guy, while I was in the lobby waiting the social worker (I will not include her full name, but her initials are L.F. she is a such a nice lady) when my mom was first admitted she helped me with a lot of my concerns, I appreciate her for that. While waiting in the lobby, this elderly women came to the lobby with the Social Worker needing to speak with the Business Office, The social worker said his name is Samuel he will be out to speak with you, when the Business Office guy came out, the elderly women was explaining how she received a bill and she cannot afford to pay it, she proceeded to give him their secondary insurance information, Well this is when the conversation took a turn for the worst, the Business Office Guy (Samuel) said to her I don’t need this information, I can’t do anything with this information, and then he said if I need the information I will reach out to you, the way he spoke to this elderly women was so disrespectful and horrible. He was not even listening to her, he kept telling her he didn’t need the information and talking over her, I was thinking let the lady explain, he was very rude to her, and I worked in the insurance field, he was telling the lady he didn’t need the information, when he explained why he wasn’t making any sense at all. After minutes of going back and forth he finally took the insurance information, that’s what he should have done from the beginning, it was horrible just no respect at all. On another note, HIPPA was violated by this Samuel, he kept saying the patient’s name out loud in the lobby, which is so unacceptable, he said his name so many times, I believe there needs to be HIPPA and customer facing training for the Business Office guy, he lacks professionalism and respect for the elderly. This was horrible to witness, because this could have been my mom he was disrespecting.

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B.B B

I was debating if I should post this but it needs to be said and heard. The assistant director of nursing there is a lady named Ruth is very rude and has a nasty attitude. I have visited on more than one occasion to see a family member and I have heard and seen her in the hallways talking nasty to staff. I wonder if the high staff turnover is because of her. Which also makes me wonder how does she treat the patients there. When you are in the nursing field you are supposed to have a calmness, professional and caring demeanor and I have yet to see her display it.

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Patrice McClosky

I am writing to express my disappointment regarding a recent customer service experience that my aunt encountered with the business office manager at University City Rehabilitation and Healthcare Center. During a phone call with my aunt, I was listening in on the interaction, and I felt compelled to bring to your attention the manner in which my aunt was treated. The office manager's attitude struck me as he was very rude and unhelpful, particularly when my aunt requested assistance with signing some paperwork. It was disheartening to observe that he seemed unaware of the content of the forms she was inquiring about. This lack of knowledge not only raised concerns about the quality of service being provided but also added to my aunt's stress during an already challenging time. As you might imagine, it is discouraging to witness such treatment, especially in a healthcare setting where compassion and understanding are paramount. It is my belief that staff members should be patient and attentive to the needs of their patients and families, as navigating the healthcare system can often be overwhelming. Thank you for taking the time to address this matter. I sincerely hope to see improvements in the way staff engage with patients and their families moving forward. I look forward to your prompt response and any steps that may be taken to ensure this situation does not occur again in the future.