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Lone Wanderer

The place is horribly out dated. The staff are rude and short tempered towards patients. The rooms are filthy and cramped with 2 patients to a room with no privacy at all. The bathrooms are a disgrace and are poorly maintained. Willowcrest may be under Jefferson now, but it retained all of that classic Einstein health lousiness. Do not sent your loved ones here, it's an abomination to healthcare.

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Grace Robert (Gracie)

Only liked a couple of nurses, I preferred Felicia. My night nurses weren't too bad, depending on who I had. My favorite night CNA, was Jasmin, Wish I had gotten her number. But those 2 were my favorite nurses in Willow Crest rehabilitation center. I liked having Felicia during the day, and Jasmin at night. Other than that, most of the nurses were very rude, and didn't do their job.

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Bianca R.

This review is for the infusion center. I went with my family member who had an appointment to accompany them in case of any side effects. The front desk woman with the short hair, cute glasses, and was singing I'm sorry I didn't remember your name you were so professional, polite, and kind. The nurse who did the infusion, Susan, was also so professional and was so kind and attentive to my family member. The process went well and she explained everything thoroughly, was careful with my family member's delicate skin, and was informative and not condescending in any way when my family member had questions. Thank you to the team in the infusion center for a great visit

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Shake

My family member has been here since 1/24/25 . Writing review 1/27/25. Believe the reviews. I thought because she was only here for therapy it shouldn't be so bad. The nursing aids are nice, but the actual nurses are very unprofessional here. I ended up going to the nurses station because her bell was never answered and still no one came to check on her. Having to wait 6 hrs for an ice pack is outrageous. My family member has been sitting in pain for over 3hrs waiting for pain meds.When you remind the over worked nurses they then give attitude. I would have never expected this amount discernment , lack of compassion , respect, or lack professionalism to come from the employees Einstein chose to carry their name. People go through so much to become nurses and these people don't even hold themselves up to the standards they practiced so hard for. As a healthcare employee I know better and expect better. (No bedrails on the bed they have a fall risk patient in. ) Lack of privacy and dignity for their patients Poor food choices old equipment and lack of employees and quality of service is not what we are paying for. I DO NOT RECOMMEND WILLOWCREST (update the therapist are good.)

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Ken P

My wife recently stayed at Willowcrest recuperating from surgery. She found the care to be very good. Her room was large and sunny and the proximity to Einstein Hospital literally feet away was comforting had any emergency arisen. She found the nursing staff pleasant and attentive.