Q

Qadira Daniels

My mother has only been there a little more than 24 hours and so far I'm not very happy. When we stepped off of the elevator the OVERWHELMING SMELL OF URINE AND SOME TYPE OF CHEMICALS IMMEDIATELY took my breath away!! I have been a patient of many in patient rehab/ nursing facilities (due to my Lupus) and I have NEVER encountered a smell quite like this one! There are 20 other things I can speak on, including the appearance of the DIRECT SUPPORT STAFF, which includes ALL direct support. Nothing about their appearances says PROFESSIONAL..or GOOD HYGIENE.. or you can TRUST ME with your LIFE! I think this was a mistake.. I'll give them until Monday when I'm able to meet Admin staff then maybe this will change🤦🏾‍♀️🤷🏾‍♀️

P

Phyllis Brown

I refer to this facility as a hell hole. Rude non caring staff. How they pass any Medicare inspections I can't imagine. Cleanliness does not exist in this facility . Observed "clean linen" on floor just thrown back on linen cast. Observed a penny & a bead on the floor in hall - same spot for 2 weeks- never moved. Halls lined with equipment .Initial few days great food then the absolute worst. Ice cold. Rarely got what was ordered & lucky if she got silverware. Unable to open the milk containers becx of her condition - not one staff member questioned why she never used the milk. Towels/sheets/wash clothes - look like the floor was cleaned with them. My family member was a very complex case as described by multiple physicians. She saw her "attending" house Dr x 1- he popped in to ask who her dr's were. So supposedly reviewed chart- sincerely question this. Her blood pressures were all over the place. Had bowel issues- care giver actually told her " next mess you make you clean up". Another swore at family member. Administration felt no one would do the above - umm can't make that up. Interesting no caregivers wore name tags- wonder why . As a retired medical person - I've worked many places & with lots of different staff. Never ever came across such rude,abusive & non caring unsympathetic staff. I hope you are never in this position & have a family member diagnosed with cancer & treated as poorly as my family member was treated in this facility

L

Lauren Lomeli

DO NOT SEND LOVED ONES HERE! An extended family member was here to recover after a stroke. All children live out of town, so visiting is every couple days, until one child showed up unannounced. They did not wash him to the point where he had bed sores, causing an infection. They wouldn’t care for him so he tried to move himself and his arm became dislocated and was not cared for three days. When he had his stroke his teeth were misplaced by the hospital and now can only consume soft foods. The nursing staff put his only food out of reach and when he finally got , it hardened from sitting out. This man has diabetes so his sugars need to be monitored, and they were providing only one protein shake a day. Because the staff was not caring for him appropriately they decided to put him on hospice. They didn’t want to care for him so basically left him there to rot. When the son was visiting and saw what happened he immediately transferred to ER. Once he got water and passed swallow test he was able to respeak and verbalize he was starving. Hospital was mortified nurses put him on hospice. This man has life left to live!!

T

Terry Portis

The staff doesn't care about your needs and this includes the nurses. The food is terrible and the lowest quality imaginable. I wasn't washed daily nor were my teeth brushed. The aides can treat u rough. They come when they feel like it. It can be 20 minutes or an hour before an aide comes. They laugh, yell and carry on in the halls especially at night with no regard for the patients. The aides of course, are overworked and understaffed. It is a dirty environment and smells of urine and feces. My bed wasn't changed regularly. The entrance will remind u of a funeral home.

L

Luci Casile

Saber needs to make updates to the building. The lobby needs a serious facelift. The dining area where most of the patients sit daily is very outdated and uncomfortable for guests. Sometimes, that room is not very clean as well. I wish they cleaned and sanitized daily. I'm hopeful that Saber will make some improvements now that they've owned this facility for over a year. The STAFF however is SUPERB!! My mom has been there since June 2024 and I feel like they have all become my family. I can't say enough amazing things about Nurses Kim and Pat and aides Key, Yvonne, Mousda and the other aides!! They ALL do an amazing job taking care of Mom. Director Marianne has been wonderful to work with as well. She's been very kind and understanding. Wendy goes out of her way to schedule doctor's appointments for Mom. She went above and beyond one day and drove to the doctor's office when Mom was being difficult and wouldn't leave. Lindsey and Art in Laundry take care of Laundry on a daily basis. I don't know how they do it!! Jody in activities really cares for the patients and makes sure their brains are stimulated. 24 hour skilled nursing is not fun or easy. I could never do this for mom at home, so I am thankful for this team. It takes a village to take care of a loved one with dementia. Thank you, East End!!